Total complaints
3
Filed since - Sh
2026 data Public-data reference. official source
confused
3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3 consumer complaints filed with the CFPB
This profile shows confused's complaint history from CFPB public records. 3 consumers have filed complaints since - Sh. The company has a 0% timely response rate and has provided relief in 0% of cases.
3
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
3
States Active
- Sh
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
confused complaint mix by product
- Yes. It 1 33.3% – 0% relief
- but I 1 33.3% – 0% relief
- XXXX XXXX 1 33.3% – 0% relief
How confused's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Yes. It was paid in full. I then asked whether it showed that I had overpaid by {$20.00} | 1 |
| but I was very confused as to what happened to the second mortgage. I had not heard from the company and nothing was stated in any of the short stack of communications I had tried to piece together from the first mortgage company. Then | 1 |
| XXXX XXXX told me | 1 |
Top States
| State | Complaints |
|---|---|
| why there would be a record that I had been overcharged | 1 |
| angry | 1 |
| and XXXX XXXX He threaten to call the cops three times as I stood waiting to be assisted by another teller. The young lady who made the error and notarized my document two days prior wouldn't even assist me when I asked her for help. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Oh | 1 |
| I received a bill in the mail for the full amount of the second lien - approximately {$43000.00}. I called the company and they explained that it didn't matter what had happened regarding the foreclosure | 1 |
| or Im calling the police. I was stunned and completely lost for words. I had not raised my voice | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About confused
confused has accumulated 3 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to - Sh, and the most recent logged activity is Suddenly, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, confused reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Yes. It was paid in full. I then asked whether it showed that I had overpaid by {$20.00}", and the single most common underlying issue is "Oh".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating confused: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does confused have?
confused has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.
Does confused respond to complaints on time?
confused has a 0% timely response rate to CFPB complaints.
What is the most common complaint about confused?
The most common issue reported against confused is "Oh" in the "Yes. It was paid in full. I then asked whether it showed that I had overpaid by {$20.00}" product category.
Read our methodology — how this data is sourced, computed, and verified.
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