Total complaints
1
Filed since Agai
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows confirming they received the package or confirming they were actually investigating. In or around XXXX of XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since Agai. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Agai
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How confirming they received the package or confirming they were actually investigating. In or around XXXX of XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| IF YOU STILL DON'T UNDERSTAND CALL ME I originally filed several disputed back in or around XXXX or XXXX of XXXX. Citi Bank dropped the ball after receiving the disputes. Shortly after I had fraud committed on the account and was completely locked out from accessing XXXX - XXXX statements for the year of XXXX. Citi bank could not access these records either. It took them at least 6 months to get me these statements. After receiving the statements in question | 1 |
| State | Complaints |
|---|---|
| I spoke with a male representative at Citi Bank. He told me the same as the last agent I spoke with. He did disclose that Citi Bank investigates for 90 days which would have been XX/XX/XXXX according to him. I informed him that I would follow up one more time after that date to see what is going on. I called Citi Bank yesterday | 1 |
| Issue | Complaints |
|---|---|
| submitted documentation and requested the disputes be filed again. I understand the law gives x amount of days | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
confirming they received the package or confirming they were actually investigating. In or around XXXX of XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Agai, and the most recent logged activity is Again this, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, confirming they received the package or confirming they were actually investigating. In or around XXXX of XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "IF YOU STILL DON'T UNDERSTAND CALL ME I originally filed several disputed back in or around XXXX or XXXX of XXXX. Citi Bank dropped the ball after receiving the disputes. Shortly after I had fraud committed on the account and was completely locked out from accessing XXXX - XXXX statements for the year of XXXX. Citi bank could not access these records either. It took them at least 6 months to get me these statements. After receiving the statements in question", and the single most common underlying issue is "submitted documentation and requested the disputes be filed again. I understand the law gives x amount of days".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating confirming they received the package or confirming they were actually investigating. In or around XXXX of XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
confirming they received the package or confirming they were actually investigating. In or around XXXX of XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
confirming they received the package or confirming they were actually investigating. In or around XXXX of XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against confirming they received the package or confirming they were actually investigating. In or around XXXX of XXXX is "submitted documentation and requested the disputes be filed again. I understand the law gives x amount of days" in the "IF YOU STILL DON'T UNDERSTAND CALL ME I originally filed several disputed back in or around XXXX or XXXX of XXXX. Citi Bank dropped the ball after receiving the disputes. Shortly after I had fraud committed on the account and was completely locked out from accessing XXXX - XXXX statements for the year of XXXX. Citi bank could not access these records either. It took them at least 6 months to get me these statements. After receiving the statements in question" product category.
Read our methodology — how this data is sourced, computed, and verified.