Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows confirmed the remaining balance of {$520.00} and I provided my debit card information to complete payment. The supervisor stated that she would personally monitor the account to ensure no further misapplication of payment and that the loan would be paid off.'s complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How confirmed the remaining balance of {$520.00} and I provided my debit card information to complete payment. The supervisor stated that she would personally monitor the account to ensure no further misapplication of payment and that the loan would be paid off.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| once again | 1 |
| Issue | Complaints |
|---|---|
| I requested for the representative to confirm my loan XXXX balance. He stated that is was {$520.00}. I informed him that I would like to pay the loan off. The Navient representative told me that I could not pay it off. He stated that I needed to wait 2-4 days for the original payment to post and then call back. I then asked to speak to a supervisor and the representative stated Why? '' I said that I was attempting to pay off a student loan and Navient is making it impossible to do so | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
confirmed the remaining balance of {$520.00} and I provided my debit card information to complete payment. The supervisor stated that she would personally monitor the account to ensure no further misapplication of payment and that the loan would be paid off. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, confirmed the remaining balance of {$520.00} and I provided my debit card information to complete payment. The supervisor stated that she would personally monitor the account to ensure no further misapplication of payment and that the loan would be paid off. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "once again", and the single most common underlying issue is "I requested for the representative to confirm my loan XXXX balance. He stated that is was {$520.00}. I informed him that I would like to pay the loan off. The Navient representative told me that I could not pay it off. He stated that I needed to wait 2-4 days for the original payment to post and then call back. I then asked to speak to a supervisor and the representative stated Why? '' I said that I was attempting to pay off a student loan and Navient is making it impossible to do so".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating confirmed the remaining balance of {$520.00} and I provided my debit card information to complete payment. The supervisor stated that she would personally monitor the account to ensure no further misapplication of payment and that the loan would be paid off.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
confirmed the remaining balance of {$520.00} and I provided my debit card information to complete payment. The supervisor stated that she would personally monitor the account to ensure no further misapplication of payment and that the loan would be paid off. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
confirmed the remaining balance of {$520.00} and I provided my debit card information to complete payment. The supervisor stated that she would personally monitor the account to ensure no further misapplication of payment and that the loan would be paid off. has a 0% timely response rate to CFPB complaints.
The most common issue reported against confirmed the remaining balance of {$520.00} and I provided my debit card information to complete payment. The supervisor stated that she would personally monitor the account to ensure no further misapplication of payment and that the loan would be paid off. is "I requested for the representative to confirm my loan XXXX balance. He stated that is was {$520.00}. I informed him that I would like to pay the loan off. The Navient representative told me that I could not pay it off. He stated that I needed to wait 2-4 days for the original payment to post and then call back. I then asked to speak to a supervisor and the representative stated Why? '' I said that I was attempting to pay off a student loan and Navient is making it impossible to do so" in the "once again" product category.
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