confirmed that they did not have the escrow information for the modification. They could not tell me the itemized items capitalized into the new modification.

What the CFPB Record Shows About confirmed that they did not have the escrow information for the modification. They could not tell me the itemized items capitalized into the new modification.

confirmed that they did not have the escrow information for the modification. They could not tell me the itemized items capitalized into the new modification. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In a, and the most recent logged activity is In a separ, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, confirmed that they did not have the escrow information for the modification. They could not tell me the itemized items capitalized into the new modification. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I asked for an itemized list of the items capitalized in the new mortgage modification. I was told that I could not be provided with that information because the COVID Hardship Relief Task Force did not have access to that information. I asked who had that information. I was told the escrow department would have that information. I said I had already talked o the escrow department and they did not have that information for the loan modification and that they could only see the escrow information for my pre-modification loan. She laughed at me and said", and the single most common underlying issue is "then who does? I said".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating confirmed that they did not have the escrow information for the modification. They could not tell me the itemized items capitalized into the new modification.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.