Total complaints
1
Filed since Upon
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows concluding that the transactions were authorized and that a processing error did not occur. This conclusion is inaccurate's complaint history from CFPB public records. 1 consumers have filed complaints since Upon. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Upon
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How concluding that the transactions were authorized and that a processing error did not occur. This conclusion is inaccurate's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I immediately contacted XXXX XXXX customer service and initiated a dispute. I told to XXXX that someone XXXX XXXX who had access to my mother 's house on regular basis as a XXXX could have XXXX the debit card info and used it for online purchases. I also told to XXXX that while being in the house she could have been taking the debit card from my mother 's purse XXXX XXXX to the ATM to make withdrawals and afterwards to place the card back into the purse. She | 1 |
| State | Complaints |
|---|---|
| and I am formally requesting a reconsideration of my claims under Regulation XXXX ( Electronic Fund Transfer Act | 1 |
| Issue | Complaints |
|---|---|
| could have seen the pin because she was present with my mother during times when my mother paid for her groceries at local XXXX store using pin. I | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
concluding that the transactions were authorized and that a processing error did not occur. This conclusion is inaccurate has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Upon, and the most recent logged activity is Upon disco, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, concluding that the transactions were authorized and that a processing error did not occur. This conclusion is inaccurate reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I immediately contacted XXXX XXXX customer service and initiated a dispute. I told to XXXX that someone XXXX XXXX who had access to my mother 's house on regular basis as a XXXX could have XXXX the debit card info and used it for online purchases. I also told to XXXX that while being in the house she could have been taking the debit card from my mother 's purse XXXX XXXX to the ATM to make withdrawals and afterwards to place the card back into the purse. She", and the single most common underlying issue is "could have seen the pin because she was present with my mother during times when my mother paid for her groceries at local XXXX store using pin. I".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating concluding that the transactions were authorized and that a processing error did not occur. This conclusion is inaccurate: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
concluding that the transactions were authorized and that a processing error did not occur. This conclusion is inaccurate has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
concluding that the transactions were authorized and that a processing error did not occur. This conclusion is inaccurate has a 0% timely response rate to CFPB complaints.
The most common issue reported against concluding that the transactions were authorized and that a processing error did not occur. This conclusion is inaccurate is "could have seen the pin because she was present with my mother during times when my mother paid for her groceries at local XXXX store using pin. I" in the "I immediately contacted XXXX XXXX customer service and initiated a dispute. I told to XXXX that someone XXXX XXXX who had access to my mother 's house on regular basis as a XXXX could have XXXX the debit card info and used it for online purchases. I also told to XXXX that while being in the house she could have been taking the debit card from my mother 's purse XXXX XXXX to the ATM to make withdrawals and afterwards to place the card back into the purse. She" product category.
Read our methodology — how this data is sourced, computed, and verified.