Total complaints
1
Filed since We w
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows compared to the XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since We w. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since We w
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How compared to the XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| we disclosed we wanted an FHA loan and we wanted to use the first time homebuyer programs to assist us in covering the costs. On XX/XX/XXXX we noticed the cost of the loan seemed a bit higher than expected and the loan was Conventional without our knowledge. We asked the Regional Manager XXXX XXXX if he included any first time homebuyer programs on our loan and his response was Hello XXXX and XXXX | 1 |
| State | Complaints |
|---|---|
| I would know | 1 |
| Issue | Complaints |
|---|---|
| why you had your offer accepted was because we offered a 25 day close. Which would require a normal conventional loan. As I'm sure XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
compared to the XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to We w, and the most recent logged activity is We were ne, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, compared to the XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we disclosed we wanted an FHA loan and we wanted to use the first time homebuyer programs to assist us in covering the costs. On XX/XX/XXXX we noticed the cost of the loan seemed a bit higher than expected and the loan was Conventional without our knowledge. We asked the Regional Manager XXXX XXXX if he included any first time homebuyer programs on our loan and his response was Hello XXXX and XXXX", and the single most common underlying issue is "why you had your offer accepted was because we offered a 25 day close. Which would require a normal conventional loan. As I'm sure XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating compared to the XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
compared to the XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
compared to the XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against compared to the XXXX is "why you had your offer accepted was because we offered a 25 day close. Which would require a normal conventional loan. As I'm sure XXXX" in the "we disclosed we wanted an FHA loan and we wanted to use the first time homebuyer programs to assist us in covering the costs. On XX/XX/XXXX we noticed the cost of the loan seemed a bit higher than expected and the loan was Conventional without our knowledge. We asked the Regional Manager XXXX XXXX if he included any first time homebuyer programs on our loan and his response was Hello XXXX and XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.