Total complaints
4
Filed since Here
2026 data Public-data reference. official source
,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK
4 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
4 consumer complaints filed with the CFPB
This profile shows ,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK's complaint history from CFPB public records. 4 consumers have filed complaints since Here. The company has a 0% timely response rate and has provided relief in 0% of cases.
4
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
4
States Active
Here
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK complaint mix by product
- in part 1 25.0% – 0% relief
- this time 1 25.0% – 0% relief
- and was 1 25.0% – 0% relief
- made copy 1 25.0% – 0% relief
How ,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| in part | 1 |
| this time the agent stated to me they did not have any information about a fraudulent account | 1 |
| and was transferred to a lady in their financial department. She tried to directly transfer the money from my Citibank Costco card to my Citibank master card | 1 |
| made copy from over 250 documents and Faxed it to Citibank HQ | 1 |
Top States
| State | Complaints |
|---|---|
| N.A.,NY,11691,,Consent provided,Web,2021-09-11,Closed with explanation,Yes,N/A,4711613 | 1 |
| N.A.,NY,13090,,Consent provided,Web,2017-09-04,Closed with explanation,Yes,N/A,2657819 | 1 |
| N.A.,WA,98284,,Consent provided,Web,2016-09-03,Closed with monetary relief,Yes,No,2095014 | 1 |
| N.A.,CA,XXXXX,Older American,Consent provided,Web,2023-04-09,Closed with explanation,Yes,N/A,6815503 | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| XXXX Account # is XXXX Date opened ; XX/XX/XXXX Charge off amount of {$1800.00} Dear Sir/Madam | 1 |
| I clearly told the agent I reported identity theft and never opened a credit card with this company. the agent was rude and I was not able to clearly understand her. She then hung up the phone call on me. I reported this back to the police again | 1 |
| but the 5 business days came and went and the money was still sitting in the Costco Citibank account. I have called twice since then | 1 |
| and so far nothing received from Citibank | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About ,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK
,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has accumulated 4 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Here, and the most recent logged activity is XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, ,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "in part", and the single most common underlying issue is "XXXX Account # is XXXX Date opened ; XX/XX/XXXX Charge off amount of {$1800.00} Dear Sir/Madam".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating ,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does ,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK have?
,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has received 4 consumer complaints filed with the Consumer Financial Protection Bureau.
Does ,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK respond to complaints on time?
,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has a 0% timely response rate to CFPB complaints.
What is the most common complaint about ,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK?
The most common issue reported against ,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK is "XXXX Account # is XXXX Date opened ; XX/XX/XXXX Charge off amount of {$1800.00} Dear Sir/Madam" in the "in part" product category.
Read our methodology — how this data is sourced, computed, and verified.
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