Total complaints
1.1K
Filed since ( 1
2026 data Public-data reference. official source
collections
1.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1.1K consumer complaints filed with the CFPB
This profile shows collections's complaint history from CFPB public records. 1,073 consumers have filed complaints since ( 1 . The company has a 0% timely response rate and has provided relief in 0.3% of cases.
1.1K
Total Complaints
0%
Timely Response
0%
Disputed
0.3%
Relief Provided
207
States Active
( 1
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0.3%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.3%
Industry median
Share closed with monetary or non-monetary relief.
collections complaint mix by product
- collections 934 92.6% – 0% relief
- XXXX 24 2.4% – 0% relief
- inaccurate 15 1.5% – 0% relief
- the XXXX 13 1.3% – 8% relief
- the TransUnion 11 1.1% – 0% relief
- I was 8 0.8% – 0% relief
- the Experian 4 0.4% – 0% relief
How collections's 1.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| collections | 934 |
| XXXX | 24 |
| inaccurate | 15 |
| the XXXX credit reporting agency | 13 |
| the TransUnion credit reporting agency | 11 |
| I was not As the original creditor | 8 |
| the Experian credit reporting agency | 4 |
| the credit reporting agency | 4 |
| Experian : XXXXXXXX XXXX XXXX XXXX XXXX Transunion : XXXXXXXX XXXX XXXX XXXX XXXX this account was never late but is currently in dispute. this account is in dispute. XXXX XXXX XXXX Equifax : XXXX XXXX XXXX XXXX XXXX | 3 |
| TransUnion credit reporting agency | 3 |
| I have attached a copy of my FTC Identity Theft Affidavit | 2 |
| TransUnion | 2 |
| XXXX publicly disclosed that on XXXX it was breached and XXXX publicly disclosed its breach on XXXX | 2 |
| SC | 2 |
| the Equifax credit reporting agency | 2 |
| the Equifax and Experian credit reporting agency | 2 |
| Consumer Date of Birth : XXXX | 2 |
| - 15 U.S. Code 1692g ( Debt Collection Validation ) | 1 |
| EXPERIAN credit reporting agency | 1 |
| XXXX Social Security Number : XXXX | 1 |
| block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. This fraudulent | 1 |
| XXXX an auto loan account opened at XX/XX/XXXX XXXX under the account number ( private ) | 1 |
| the reporting agency | 1 |
| CONTRACT CALLERS | 1 |
| the XXXX credit reporting agency | 1 |
| Account Balance : {$10000.00} Account Name : XXXX XXXX XXXX Account # XXXX | 1 |
| FL XXXX XXXX. The following personal information is incorrect Account Number : Previous Address ( es ) : XXXX XXXX XXXX XXXX XXXX | 1 |
| XXXX XXXX XXXX XX/XX/XXXX acct # XXXX | 1 |
| XXXX XXXX XXXX XXXX XX/XX/XXXX acct # XXXX | 1 |
| XX/XX/XXXX | 1 |
| Consumer Social Security Number : XXXX | 1 |
| including accounts closed with overdrafts or in high risk status at XXXX XXXX XXXX XXXX | 1 |
| Transunion | 1 |
| which I do not recognize and which are the result of identity theft and fraud. These fraudulent accounts consist of an Installment account opened at XXXX on XX/XX/XXXX | 1 |
| Consumer Date of Birth : ( Private XXXX ) | 1 |
| XXXX an auto loan account opened at XX/XX/XXXX XXXX under the account number ( private ) | 1 |
| no transaction history can be reported to credit reporting agencies. Camino Financial is | 1 |
| XXXX under the account number XXXXXXXX XXXX a personal loan account opened at XXXX XXXX on XX/XX/XXXX under the account number XXXX ; a collection account opened at XXXX XXXX XXXX on XX/XX/XXXX under the account number XXXX ; and a collection account opened at XXXX XXXX XXXX on XX/XX/XXXX under the account number XXXX. These accounts have resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer FICO credit report. I demand that the fraudulent items be removed from my consumer credit reports. XXXX XXXX Inquired on XX/XX/XXXXXXXX XXXX XXXX Inquired on XXXX XXXX These accounts have resulted in several fraudulent chargeoffs | 1 |
| costing some consumers money and others their homes | 1 |
| the Equifax Information Services XXXX XXXX information appearing on my consumer credit report that is the result of identity theft and fraud within XXXX business days of you receiving this complaint. The following items do not belong to me and is a result of fraud that I did not authorize : Also | 1 |
| authorized | 1 |
| 2. an auto loan account opened at XX/XX/XXXX XXXX under the account number ( private ) | 1 |
| Consumer Social Security Number : ( XXXX ) Consumer Date of Birth : ( XX/XX/XXXX ) | 1 |
| Consumer Date of Birth : ( XX/XX/XXXX ) | 1 |
| XXXX XXXX | 1 |
| Equifax | 1 |
| XXXX XXXX XXXX reports which I do not recognize as reported and which are the result of identity theft and fraud. These fraudulent accounts consist of an educational loan account opened at DEPT OF EDXXXX on XX/XX/XXXX under the account number XXXX ; an educational loan account opened at DEPT OF ED XXXX on XX/XX/XXXX under the account number XXXX ; and an educaitonal loan account opened at DEPT OF ED XXXX on XX/XX/XXXX under the account number XXXX. These accounts have resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer FICO credit report. I demand that the fraudulent items be removed from my consumer credit reports. DEPT OFED XXXX XXXXXXXX Balance {$7100.00} XX/XX/XXXX DEPT OF ED XXXX XXXX These accounts have resulted in several fraudulent chargeoffs | 1 |
| XXXX and XXXX reports which I do not recognize as reported and which are the result of identity theft and fraud. These fraudulent accounts consist of a personal loan account opened at XXXX XXXX XXXX XXXX on XX/XX/XXXX under the account number XXXX * * * * and a personal loan account opened at XXXX XXXX XXXX XXXX on XX/XX/XXXX under the account number XXXX. This account has resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer XXXX credit report. I demand that the fraudulent items be removed from my consumer credit reports. XXXX Inquired on XX/XX/XXXX These accounts have resulted in several fraudulent chargeoffs | 1 |
| Address : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Inquiry Date : XX/XX/XXXX | 1 |
| fraudulent collections | 1 |
| which I do not recognize and which are the result of identity theft and fraud. These fraudulent accounts consist of an installment account opened at XXXX XXXX XXXX on XX/XX/XXXX | 1 |
| immediately : This dispute is not being submitted by a third party. This CFPB complaint has been filed to request pursuant to FCRA 605B ( 15 U.S.C. 1681c-2 ) that you | 1 |
| which I do not recognize and which are the result of identity theft and fraud. These fraudulent accounts consist of a Credit Card opened at XXXX XXXX on XX/XX/XXXX | 1 |
| XXXX and XXXX What happened Consumer Name : XXXX XXXX Social Security XXXX : XXXX SSN ) | 1 |
| Inquiry Date : XX/XX/XXXX XXXX XXXX XXXX Inquiry Date : XX/XX/XXXX XXXX Inquiry Date : XX/XX/XXXX XXXX XXXX Inquiry Date : XX/XX/XXXX XXXX Inquiry Date : XX/XX/XXXX XXXX XXXX Inquiry Date : XX/XX/XXXX XXXX Inquiry Date : XX/XX/XXXX XXXX XXXX Inquiry Date XXXX XX/XX/XXXX Addresses : XXXX XXXX XXXX | 1 |
| XXXX XXXX XXXX reports which I do not recognize as reported and which are the result of identity theft and fraud. These fraudulent accounts consist of a personal loan account opened at XXXX XXXX XXXX XXXX on XX/XX/XXXX under the account number XXXX and a personal loan account opened at XXXX XXXX XXXX XXXX on XX/XX/XXXX under the account number XXXX. This account has resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer FICO credit report. I demand that the fraudulent items be removed from my consumer credit reports. XXXX Inquired on XX/XX/XXXX These accounts have resulted in several fraudulent chargeoffs | 1 |
| XXXX XXXX XXXX reports which I do not recognize as reported and which are the result of identity theft and fraud. These fraudulent accounts consist of a credit card account opened at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. These accounts have resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer XXXX credit report. I demand that the fraudulent items be removed from my consumer credit reports.XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX These accounts have resulted in several fraudulent chargeoffs | 1 |
Top States
| State | Complaints |
|---|---|
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # ( XXXX ) as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts | 179 |
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # XXXX as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts | 133 |
| and hard inquiries are the result of identity theft and fraud. | 88 |
| and hard inquiries are the result of identity theft and fraud.,,EQUIFAX | 65 |
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # ( private case number ) as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts | 62 |
| and hard inquiries appearing on my consumer credit report maintained by you were not opened | 47 |
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # ( XXXX ) as proof from the XXXX Federal Trade Commission that all of the aforementioned consumer credit accounts | 36 |
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts | 32 |
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # XXXX as proof from the XXXX Federal Trade Commission that all of the aforementioned consumer credit accounts | 28 |
| or hard inquiries as reported. The aforementioned accounts | 17 |
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint XXXX as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts | 16 |
| and hard inquiries are the result of identity theft and fraud.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS | 16 |
| and hard inquiries are the results of identity theft and fraud. | 14 |
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # ( private case number ) as proof from the XXXX Federal Trade Commission that all of the aforementioned consumer credit accounts | 10 |
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint ( XXXX ) as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts | 9 |
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint as proof from the XXXX Federal Trade Commission that all of the aforementioned consumer credit accounts | 9 |
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of my FTC identity Theft Criminal Complaints # XXXX as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts | 9 |
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC identity Theft Criminal Complaint # XXXX as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts | 9 |
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint # XXXX from FTC report as proof from the US Federal Trade Commission that all of the aforementioned consumer credit accounts | 7 |
| and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC identity Theft Criminal Complaint # XXXX as proof from the XXXX Federal Trade Commission that all of the aforementioned consumer credit accounts | 6 |
Top Issues
| Issue | Complaints |
|---|---|
| collections | 913 |
| inaccurate | 42 |
| made | 14 |
| I was not As the original creditor | 7 |
| XXXX | 7 |
| the XXXX credit reporting agency | 6 |
| TX XXXX XXXX. XXXX XXXX XXXX Tx | 4 |
| make | 4 |
| and fraudulent collections appearing on my consumer FICO credit report. I do not recognize the aforementioned accounts | 4 |
| XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX | 3 |
| Transunion : XXXXXXXX XXXX XXXX XXXX XXXX the account is not mine and is in dispute. XXXX XXXX XXXX Equifax : XXXXXXXX XXXX XXXX XXXX XXXX | 3 |
| repossessions | 3 |
| ncollections | 3 |
| XXXX XXXX XXXX XXXX Date opened XXXX XXXX | 3 |
| Equifax | 2 |
| XXXX EMPLOYER - XXXX XXXX EMPLOYER - XXXXXXXX XXXX EMPLOYER - XXXX XXXX Incorrect Addresses : Incorrect Name - XXXX XXXX XXXXXXXX Incorrect Name - XXXX XXXX XXXXXXXX Incorrect DOB - XX/XX/XXXX Incorrect Address - XXXX XXXX XXXX # XXXX | 2 |
| as evidence that all accounts | 2 |
| XXXX Incorrect Address - XXXX XXXX XXXX | 2 |
| XXXX XX/XX/XXXX acct # XXXX | 2 |
| the TransUnion credit reporting agency XXXX XXXX information appearing on my consumer credit report that is the result of identity theft and fraud within XXXX business days of you receiving this complaint. This fraudulent | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About collections
collections has accumulated 1,073 consumer complaints in the CFPB public database, with filings active across 207 U.S. states. Of those submissions, 139 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ( 1 , and the most recent logged activity is {$3100.00}, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, collections reports a 0% timely-response rate and has closed 1.1% of cases with a written explanation to the consumer. 0.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "collections", and the single most common underlying issue is "collections".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating collections: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does collections have?
collections has received 1,073 consumer complaints filed with the Consumer Financial Protection Bureau.
Does collections respond to complaints on time?
collections has a 0% timely response rate to CFPB complaints.
What is the most common complaint about collections?
The most common issue reported against collections is "collections" in the "collections" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
