Total complaints
3
Filed since Key
3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3 consumer complaints filed with the CFPB
This profile shows Closed XX/XX/XXXX Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Willful failure to conduct investigation despite proper identification - 15 U.S.C. 1681i ( a ) ( 5 ) : Complete failure to provide written investigation results- 15 U.S.C. 1681e ( b ) : Willful disregard for accuracy requirements- 15 U.S.C. 1681i ( a ) ( 1 ) : Failure to promptly investigate despite proper consumer identification TRANSUNION LLC - PARTIAL COMPLIANCE WITH CONTINUED VIOLATIONS Current Violation Status : INADEQUATE INVESTIGATION WITH CONTINUED VIOLATIONS Despite receiving : - Properly notarized dispute letter ( XX/XX/XXXX ) - Valid driver 's license copy - Valid Social Security card copy - Certified mail delivery confirmation - CFPB complaint notification ( XX/XX/XXXX ) TransUnion Response : PARTIAL INVESTIGATION - CONTINUED VIOLATIONS Positive Action Taken : - REMOVED : XXXX XXXX XXXXXXXX account ( proving disputes had merit ) Continued Violations : - STILL REPORTING : XXXX XXXX account with inaccurate information - FAILED TO PROVIDE : Documentation of verification method as required by 15 U.S.C. 1681i ( a ) ( 7 ) - IGNORED : Explicit rejection of automated verification systems Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Inadequate investigation of remaining disputed account - 15 U.S.C. 1681i ( a ) ( 7 ) : Failure to provide verification method documentation - 15 U.S.C. 1681e ( b ) : Continued reporting of inaccurate information despite proper identification CRITICAL LEGAL ISSUE - IDENTIFICATION REQUIREMENT VIOLATIONS Proper Identification Was Provided All three credit reporting agencies received complete and proper identification as required by federal law : 1. Valid Driver 's License Copy - Government-issued photo identification 2. Valid Social Security Card Copy - Official Social Security Administration document 3. Properly Notarized Dispute Letters - Legal verification of identity and signature 4. Certified Mail Delivery - Proof of receipt by agencies Legal Standard for Investigation Requirements Under 15 U.S.C. 1681i ( a ) ( 1 )'s complaint history from CFPB public records. 3 consumers have filed complaints since Key . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
3
Filed since Key
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Closed XX/XX/XXXX Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Willful failure to conduct investigation despite proper identification - 15 U.S.C. 1681i ( a ) ( 5 ) : Complete failure to provide written investigation results- 15 U.S.C. 1681e ( b ) : Willful disregard for accuracy requirements- 15 U.S.C. 1681i ( a ) ( 1 ) : Failure to promptly investigate despite proper consumer identification TRANSUNION LLC - PARTIAL COMPLIANCE WITH CONTINUED VIOLATIONS Current Violation Status : INADEQUATE INVESTIGATION WITH CONTINUED VIOLATIONS Despite receiving : - Properly notarized dispute letter ( XX/XX/XXXX ) - Valid driver 's license copy - Valid Social Security card copy - Certified mail delivery confirmation - CFPB complaint notification ( XX/XX/XXXX ) TransUnion Response : PARTIAL INVESTIGATION - CONTINUED VIOLATIONS Positive Action Taken : - REMOVED : XXXX XXXX XXXXXXXX account ( proving disputes had merit ) Continued Violations : - STILL REPORTING : XXXX XXXX account with inaccurate information - FAILED TO PROVIDE : Documentation of verification method as required by 15 U.S.C. 1681i ( a ) ( 7 ) - IGNORED : Explicit rejection of automated verification systems Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Inadequate investigation of remaining disputed account - 15 U.S.C. 1681i ( a ) ( 7 ) : Failure to provide verification method documentation - 15 U.S.C. 1681e ( b ) : Continued reporting of inaccurate information despite proper identification CRITICAL LEGAL ISSUE - IDENTIFICATION REQUIREMENT VIOLATIONS Proper Identification Was Provided All three credit reporting agencies received complete and proper identification as required by federal law : 1. Valid Driver 's License Copy - Government-issued photo identification 2. Valid Social Security Card Copy - Official Social Security Administration document 3. Properly Notarized Dispute Letters - Legal verification of identity and signature 4. Certified Mail Delivery - Proof of receipt by agencies Legal Standard for Investigation Requirements Under 15 U.S.C. 1681i ( a ) ( 1 )'s 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Closed XX/XX/XXXX XXXX. XXXXXXXX XXXX XXXXXXXX - Closed XX/XX/XXXX XXXX. XXXX XXXX - XXXX XXXX : {$74.00} | 3 |
| State | Complaints |
|---|---|
| credit reporting agencies must conduct investigations when : - Consumer provides proper identification PROVIDED - Consumer disputes information in writing PROVIDED - Dispute is not frivolous or irrelevant PROVEN BY TRANSUNION 'S DELETION Willful Violations - No Excuse for Non-Compliance The agencies can not claim : - Insufficient identification - Driver 's license and Social Security card provided - Improper dispute format - Properly notarized letters sent via certified mail - Frivolous disputes - TransUnion 's deletion proves merit - Lack of notice - CFPB complaint provided additional notice EVIDENCE OF WILLFUL NONCOMPLIANCE Pattern of Systematic Violations XXXX. Complete Non-Response Despite Proper Documentation XXXX. Equifax : XXXX accounts disputed | 3 |
| Issue | Complaints |
|---|---|
| Closed XX/XX/XXXX XXXX. XXXX - XXXX XXXX : {$510.00} | 3 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Closed XX/XX/XXXX Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Willful failure to conduct investigation despite proper identification - 15 U.S.C. 1681i ( a ) ( 5 ) : Complete failure to provide written investigation results- 15 U.S.C. 1681e ( b ) : Willful disregard for accuracy requirements- 15 U.S.C. 1681i ( a ) ( 1 ) : Failure to promptly investigate despite proper consumer identification TRANSUNION LLC - PARTIAL COMPLIANCE WITH CONTINUED VIOLATIONS Current Violation Status : INADEQUATE INVESTIGATION WITH CONTINUED VIOLATIONS Despite receiving : - Properly notarized dispute letter ( XX/XX/XXXX ) - Valid driver 's license copy - Valid Social Security card copy - Certified mail delivery confirmation - CFPB complaint notification ( XX/XX/XXXX ) TransUnion Response : PARTIAL INVESTIGATION - CONTINUED VIOLATIONS Positive Action Taken : - REMOVED : XXXX XXXX XXXXXXXX account ( proving disputes had merit ) Continued Violations : - STILL REPORTING : XXXX XXXX account with inaccurate information - FAILED TO PROVIDE : Documentation of verification method as required by 15 U.S.C. 1681i ( a ) ( 7 ) - IGNORED : Explicit rejection of automated verification systems Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Inadequate investigation of remaining disputed account - 15 U.S.C. 1681i ( a ) ( 7 ) : Failure to provide verification method documentation - 15 U.S.C. 1681e ( b ) : Continued reporting of inaccurate information despite proper identification CRITICAL LEGAL ISSUE - IDENTIFICATION REQUIREMENT VIOLATIONS Proper Identification Was Provided All three credit reporting agencies received complete and proper identification as required by federal law : 1. Valid Driver 's License Copy - Government-issued photo identification 2. Valid Social Security Card Copy - Official Social Security Administration document 3. Properly Notarized Dispute Letters - Legal verification of identity and signature 4. Certified Mail Delivery - Proof of receipt by agencies Legal Standard for Investigation Requirements Under 15 U.S.C. 1681i ( a ) ( 1 ) has accumulated 3 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Key , and the most recent logged activity is Key Facts , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Closed XX/XX/XXXX Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Willful failure to conduct investigation despite proper identification - 15 U.S.C. 1681i ( a ) ( 5 ) : Complete failure to provide written investigation results- 15 U.S.C. 1681e ( b ) : Willful disregard for accuracy requirements- 15 U.S.C. 1681i ( a ) ( 1 ) : Failure to promptly investigate despite proper consumer identification TRANSUNION LLC - PARTIAL COMPLIANCE WITH CONTINUED VIOLATIONS Current Violation Status : INADEQUATE INVESTIGATION WITH CONTINUED VIOLATIONS Despite receiving : - Properly notarized dispute letter ( XX/XX/XXXX ) - Valid driver 's license copy - Valid Social Security card copy - Certified mail delivery confirmation - CFPB complaint notification ( XX/XX/XXXX ) TransUnion Response : PARTIAL INVESTIGATION - CONTINUED VIOLATIONS Positive Action Taken : - REMOVED : XXXX XXXX XXXXXXXX account ( proving disputes had merit ) Continued Violations : - STILL REPORTING : XXXX XXXX account with inaccurate information - FAILED TO PROVIDE : Documentation of verification method as required by 15 U.S.C. 1681i ( a ) ( 7 ) - IGNORED : Explicit rejection of automated verification systems Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Inadequate investigation of remaining disputed account - 15 U.S.C. 1681i ( a ) ( 7 ) : Failure to provide verification method documentation - 15 U.S.C. 1681e ( b ) : Continued reporting of inaccurate information despite proper identification CRITICAL LEGAL ISSUE - IDENTIFICATION REQUIREMENT VIOLATIONS Proper Identification Was Provided All three credit reporting agencies received complete and proper identification as required by federal law : 1. Valid Driver 's License Copy - Government-issued photo identification 2. Valid Social Security Card Copy - Official Social Security Administration document 3. Properly Notarized Dispute Letters - Legal verification of identity and signature 4. Certified Mail Delivery - Proof of receipt by agencies Legal Standard for Investigation Requirements Under 15 U.S.C. 1681i ( a ) ( 1 ) reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Closed XX/XX/XXXX XXXX. XXXXXXXX XXXX XXXXXXXX - Closed XX/XX/XXXX XXXX. XXXX XXXX - XXXX XXXX : {$74.00}", and the single most common underlying issue is "Closed XX/XX/XXXX XXXX. XXXX - XXXX XXXX : {$510.00}".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Closed XX/XX/XXXX Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Willful failure to conduct investigation despite proper identification - 15 U.S.C. 1681i ( a ) ( 5 ) : Complete failure to provide written investigation results- 15 U.S.C. 1681e ( b ) : Willful disregard for accuracy requirements- 15 U.S.C. 1681i ( a ) ( 1 ) : Failure to promptly investigate despite proper consumer identification TRANSUNION LLC - PARTIAL COMPLIANCE WITH CONTINUED VIOLATIONS Current Violation Status : INADEQUATE INVESTIGATION WITH CONTINUED VIOLATIONS Despite receiving : - Properly notarized dispute letter ( XX/XX/XXXX ) - Valid driver 's license copy - Valid Social Security card copy - Certified mail delivery confirmation - CFPB complaint notification ( XX/XX/XXXX ) TransUnion Response : PARTIAL INVESTIGATION - CONTINUED VIOLATIONS Positive Action Taken : - REMOVED : XXXX XXXX XXXXXXXX account ( proving disputes had merit ) Continued Violations : - STILL REPORTING : XXXX XXXX account with inaccurate information - FAILED TO PROVIDE : Documentation of verification method as required by 15 U.S.C. 1681i ( a ) ( 7 ) - IGNORED : Explicit rejection of automated verification systems Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Inadequate investigation of remaining disputed account - 15 U.S.C. 1681i ( a ) ( 7 ) : Failure to provide verification method documentation - 15 U.S.C. 1681e ( b ) : Continued reporting of inaccurate information despite proper identification CRITICAL LEGAL ISSUE - IDENTIFICATION REQUIREMENT VIOLATIONS Proper Identification Was Provided All three credit reporting agencies received complete and proper identification as required by federal law : 1. Valid Driver 's License Copy - Government-issued photo identification 2. Valid Social Security Card Copy - Official Social Security Administration document 3. Properly Notarized Dispute Letters - Legal verification of identity and signature 4. Certified Mail Delivery - Proof of receipt by agencies Legal Standard for Investigation Requirements Under 15 U.S.C. 1681i ( a ) ( 1 ): cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Closed XX/XX/XXXX Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Willful failure to conduct investigation despite proper identification - 15 U.S.C. 1681i ( a ) ( 5 ) : Complete failure to provide written investigation results- 15 U.S.C. 1681e ( b ) : Willful disregard for accuracy requirements- 15 U.S.C. 1681i ( a ) ( 1 ) : Failure to promptly investigate despite proper consumer identification TRANSUNION LLC - PARTIAL COMPLIANCE WITH CONTINUED VIOLATIONS Current Violation Status : INADEQUATE INVESTIGATION WITH CONTINUED VIOLATIONS Despite receiving : - Properly notarized dispute letter ( XX/XX/XXXX ) - Valid driver 's license copy - Valid Social Security card copy - Certified mail delivery confirmation - CFPB complaint notification ( XX/XX/XXXX ) TransUnion Response : PARTIAL INVESTIGATION - CONTINUED VIOLATIONS Positive Action Taken : - REMOVED : XXXX XXXX XXXXXXXX account ( proving disputes had merit ) Continued Violations : - STILL REPORTING : XXXX XXXX account with inaccurate information - FAILED TO PROVIDE : Documentation of verification method as required by 15 U.S.C. 1681i ( a ) ( 7 ) - IGNORED : Explicit rejection of automated verification systems Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Inadequate investigation of remaining disputed account - 15 U.S.C. 1681i ( a ) ( 7 ) : Failure to provide verification method documentation - 15 U.S.C. 1681e ( b ) : Continued reporting of inaccurate information despite proper identification CRITICAL LEGAL ISSUE - IDENTIFICATION REQUIREMENT VIOLATIONS Proper Identification Was Provided All three credit reporting agencies received complete and proper identification as required by federal law : 1. Valid Driver 's License Copy - Government-issued photo identification 2. Valid Social Security Card Copy - Official Social Security Administration document 3. Properly Notarized Dispute Letters - Legal verification of identity and signature 4. Certified Mail Delivery - Proof of receipt by agencies Legal Standard for Investigation Requirements Under 15 U.S.C. 1681i ( a ) ( 1 ) has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.
Closed XX/XX/XXXX Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Willful failure to conduct investigation despite proper identification - 15 U.S.C. 1681i ( a ) ( 5 ) : Complete failure to provide written investigation results- 15 U.S.C. 1681e ( b ) : Willful disregard for accuracy requirements- 15 U.S.C. 1681i ( a ) ( 1 ) : Failure to promptly investigate despite proper consumer identification TRANSUNION LLC - PARTIAL COMPLIANCE WITH CONTINUED VIOLATIONS Current Violation Status : INADEQUATE INVESTIGATION WITH CONTINUED VIOLATIONS Despite receiving : - Properly notarized dispute letter ( XX/XX/XXXX ) - Valid driver 's license copy - Valid Social Security card copy - Certified mail delivery confirmation - CFPB complaint notification ( XX/XX/XXXX ) TransUnion Response : PARTIAL INVESTIGATION - CONTINUED VIOLATIONS Positive Action Taken : - REMOVED : XXXX XXXX XXXXXXXX account ( proving disputes had merit ) Continued Violations : - STILL REPORTING : XXXX XXXX account with inaccurate information - FAILED TO PROVIDE : Documentation of verification method as required by 15 U.S.C. 1681i ( a ) ( 7 ) - IGNORED : Explicit rejection of automated verification systems Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Inadequate investigation of remaining disputed account - 15 U.S.C. 1681i ( a ) ( 7 ) : Failure to provide verification method documentation - 15 U.S.C. 1681e ( b ) : Continued reporting of inaccurate information despite proper identification CRITICAL LEGAL ISSUE - IDENTIFICATION REQUIREMENT VIOLATIONS Proper Identification Was Provided All three credit reporting agencies received complete and proper identification as required by federal law : 1. Valid Driver 's License Copy - Government-issued photo identification 2. Valid Social Security Card Copy - Official Social Security Administration document 3. Properly Notarized Dispute Letters - Legal verification of identity and signature 4. Certified Mail Delivery - Proof of receipt by agencies Legal Standard for Investigation Requirements Under 15 U.S.C. 1681i ( a ) ( 1 ) has a 0% timely response rate to CFPB complaints.
The most common issue reported against Closed XX/XX/XXXX Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Willful failure to conduct investigation despite proper identification - 15 U.S.C. 1681i ( a ) ( 5 ) : Complete failure to provide written investigation results- 15 U.S.C. 1681e ( b ) : Willful disregard for accuracy requirements- 15 U.S.C. 1681i ( a ) ( 1 ) : Failure to promptly investigate despite proper consumer identification TRANSUNION LLC - PARTIAL COMPLIANCE WITH CONTINUED VIOLATIONS Current Violation Status : INADEQUATE INVESTIGATION WITH CONTINUED VIOLATIONS Despite receiving : - Properly notarized dispute letter ( XX/XX/XXXX ) - Valid driver 's license copy - Valid Social Security card copy - Certified mail delivery confirmation - CFPB complaint notification ( XX/XX/XXXX ) TransUnion Response : PARTIAL INVESTIGATION - CONTINUED VIOLATIONS Positive Action Taken : - REMOVED : XXXX XXXX XXXXXXXX account ( proving disputes had merit ) Continued Violations : - STILL REPORTING : XXXX XXXX account with inaccurate information - FAILED TO PROVIDE : Documentation of verification method as required by 15 U.S.C. 1681i ( a ) ( 7 ) - IGNORED : Explicit rejection of automated verification systems Federal Law Violations : - 15 U.S.C. 1681i ( a ) : Inadequate investigation of remaining disputed account - 15 U.S.C. 1681i ( a ) ( 7 ) : Failure to provide verification method documentation - 15 U.S.C. 1681e ( b ) : Continued reporting of inaccurate information despite proper identification CRITICAL LEGAL ISSUE - IDENTIFICATION REQUIREMENT VIOLATIONS Proper Identification Was Provided All three credit reporting agencies received complete and proper identification as required by federal law : 1. Valid Driver 's License Copy - Government-issued photo identification 2. Valid Social Security Card Copy - Official Social Security Administration document 3. Properly Notarized Dispute Letters - Legal verification of identity and signature 4. Certified Mail Delivery - Proof of receipt by agencies Legal Standard for Investigation Requirements Under 15 U.S.C. 1681i ( a ) ( 1 ) is "Closed XX/XX/XXXX XXXX. XXXX - XXXX XXXX : {$510.00}" in the "Closed XX/XX/XXXX XXXX. XXXXXXXX XXXX XXXXXXXX - Closed XX/XX/XXXX XXXX. XXXX XXXX - XXXX XXXX : {$74.00}" product category.
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