Total complaints
2
Filed since I ha
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows close my account's complaint history from CFPB public records. 2 consumers have filed complaints since I ha. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since I ha
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How close my account's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| where they told me it was not fraud | 1 |
| which is the appropriate channel for such concerns | 1 |
| State | Complaints |
|---|---|
| find a new bank | 1 |
| or receive special treatmentonly to switch to a different card within the Bank of America XXXX which is more suited to my individual daily needs. | 1 |
| Issue | Complaints |
|---|---|
| over their customer service line named XXXX '' and had a lengthy discussion with him about why the money was ever credited to me within 24 hours and how poor the customer service has been | 1 |
| a very sweet and sympathetic customer service representative from the XXXX Department named XXXX advised me that the supervisor | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
close my account has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is When I req, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, close my account reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "where they told me it was not fraud", and the single most common underlying issue is "over their customer service line named XXXX '' and had a lengthy discussion with him about why the money was ever credited to me within 24 hours and how poor the customer service has been".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating close my account: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
close my account has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
close my account has a 0% timely response rate to CFPB complaints.
The most common issue reported against close my account is "over their customer service line named XXXX '' and had a lengthy discussion with him about why the money was ever credited to me within 24 hours and how poor the customer service has been" in the "where they told me it was not fraud" product category.
Read our methodology — how this data is sourced, computed, and verified.