Total complaints
1
Filed since Afte
2026 data Public-data reference. official source
claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Afte
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly complaint mix by product
- I called 1 100.0% – 0% relief
How claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I called again today | 1 |
Top States
| State | Complaints |
|---|---|
| either over the phone or email | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and was more insistent that something is done. One of the customer service supervisors in the credit bureau department at Amex was able to remove some of the smaller delinquent charges and said this would be reflected in the credit report. However | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly
claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After seve, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called again today", and the single most common underlying issue is "and was more insistent that something is done. One of the customer service supervisors in the credit bureau department at Amex was able to remove some of the smaller delinquent charges and said this would be reflected in the credit report. However".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly have?
claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly respond to complaints on time?
claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly has a 0% timely response rate to CFPB complaints.
What is the most common complaint about claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly?
The most common issue reported against claiming that they were the one 's responsible for re-aging. The credit bureau department then once again told me that fixing this was dependent on the fraud team and that their back office team '' was on the case and to expect an email or letter from them within 3 to 7 business days. I have been told that dozens of times by Amex customer service representatives. I have always been informed that it is not possible for me to speak to them directly is "and was more insistent that something is done. One of the customer service supervisors in the credit bureau department at Amex was able to remove some of the smaller delinquent charges and said this would be reflected in the credit report. However" in the "I called again today" product category.
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