Citizens

What the CFPB Record Shows About Citizens

Citizens has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XXXX my, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Citizens reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "it was rejected and he was told to contact the Fraud Dept. When we did that the Fraud person proceeded to tell my husband that on XXXX someone had reported the card he received was not delivered and updated the phone number on the card to a different Number. She also said that there had been numerous contacts online to our accounts from devices we do not own from XXXX XXXX XXXX XXXX XXXX She then started focusing on the wire transfer to XXXX and surmised that we had been bilked out of sending money to XXXX", and the single most common underlying issue is "tablets and laptops scanned by professionals for viruses".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Citizens: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.