Total complaints
1
Filed since 2. I
2026 data Public-data reference. official source
Citi has steadfastly refused to honor the feature
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Citi has steadfastly refused to honor the feature's complaint history from CFPB public records. 1 consumers have filed complaints since 2. I. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
2. I
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Citi has steadfastly refused to honor the feature complaint mix by product
- OCC noted 1 100.0% – 0% relief
How Citi has steadfastly refused to honor the feature's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| OCC noted that Citibank failed to provide adequate training to loan officers regarding how to offer RLP to Bank customers and that because of ineffective risk management and control weaknesses | 1 |
Top States
| State | Complaints |
|---|---|
| which would have resulted in a reduction in our monthly mortgage for several years to date and the remaining 20-plus years of the life of the mortgage. Citi was not moved by my argument that it would be vicariously liable for any missteps of its loan officer and that Citi would be required by law to honor its loan officers representations. Much like the OCCs findings set forth in the Consent Order | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Citibank offered to allow borrowers to benefit from a one-time rate reduction opportunity if certain conditions were met. Our loan officer sent us a flyer about the program and confirmed that our mortgage benefited from this rate reduction feature. However | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Citi has steadfastly refused to honor the feature
Citi has steadfastly refused to honor the feature has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2. I, and the most recent logged activity is 2. In the , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Citi has steadfastly refused to honor the feature reports a 0% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "OCC noted that Citibank failed to provide adequate training to loan officers regarding how to offer RLP to Bank customers and that because of ineffective risk management and control weaknesses", and the single most common underlying issue is "Citibank offered to allow borrowers to benefit from a one-time rate reduction opportunity if certain conditions were met. Our loan officer sent us a flyer about the program and confirmed that our mortgage benefited from this rate reduction feature. However".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Citi has steadfastly refused to honor the feature: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Citi has steadfastly refused to honor the feature have?
Citi has steadfastly refused to honor the feature has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Citi has steadfastly refused to honor the feature respond to complaints on time?
Citi has steadfastly refused to honor the feature has a 0% timely response rate to CFPB complaints.
What is the most common complaint about Citi has steadfastly refused to honor the feature?
The most common issue reported against Citi has steadfastly refused to honor the feature is "Citibank offered to allow borrowers to benefit from a one-time rate reduction opportunity if certain conditions were met. Our loan officer sent us a flyer about the program and confirmed that our mortgage benefited from this rate reduction feature. However" in the "OCC noted that Citibank failed to provide adequate training to loan officers regarding how to offer RLP to Bank customers and that because of ineffective risk management and control weaknesses" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
