Total complaints
1
Filed since As s
2026 data Public-data reference. official source
CITI BANK CBNA
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows CITI BANK CBNA's complaint history from CFPB public records. 1 consumers have filed complaints since As s. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
As s
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
CITI BANK CBNA complaint mix by product
- these matters 1 100.0% – 0% relief
How CITI BANK CBNA's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| these matters are being well documented and all defaulted notices will become XXXX XXXX evidence if further legal action is deemed necessary. I do NOT owe you ANY alleged debts | 1 |
Top States
| State | Complaints |
|---|---|
| you have committed several violations of Federal Law which have been well documented and will be used as documentary evidence and XXXX XXXX should I be required to pursue legal action in these matters.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| or any documentary evidence of indebtedness as required pursuant to 15 USC 1666 making all of your claims hearsay. This further supports the facts as I have documented them | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About CITI BANK CBNA
CITI BANK CBNA has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to As s, and the most recent logged activity is As stated , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, CITI BANK CBNA reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "these matters are being well documented and all defaulted notices will become XXXX XXXX evidence if further legal action is deemed necessary. I do NOT owe you ANY alleged debts", and the single most common underlying issue is "or any documentary evidence of indebtedness as required pursuant to 15 USC 1666 making all of your claims hearsay. This further supports the facts as I have documented them".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating CITI BANK CBNA: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does CITI BANK CBNA have?
CITI BANK CBNA has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does CITI BANK CBNA respond to complaints on time?
CITI BANK CBNA has a 0% timely response rate to CFPB complaints.
What is the most common complaint about CITI BANK CBNA?
The most common issue reported against CITI BANK CBNA is "or any documentary evidence of indebtedness as required pursuant to 15 USC 1666 making all of your claims hearsay. This further supports the facts as I have documented them" in the "these matters are being well documented and all defaulted notices will become XXXX XXXX evidence if further legal action is deemed necessary. I do NOT owe you ANY alleged debts" product category.
Read our methodology — how this data is sourced, computed, and verified.
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