Chase representatives failed to disclose that : - My XXXX Rewards points would be forfeited upon account closure - I had a XXXX window to transfer points before forfeiture - Any action was required on my part to preserve my earned rewards XXXX. Lack of Written Notification Chase provided no communication regarding points forfeiture via : - Email notification - Account closure documentation ( only mentioned balance payment requirements ) - Monthly statements ( XX/XX/XXXX statement still showed full points balance ) - XXXX Rewards Points Portal does not indicate points forfeiture as a transaction - XXXX Rewards FAQ does not clearly outline the forfeiture possibility even though there is a direct question of how a cardholder can lose their points

What the CFPB Record Shows About Chase representatives failed to disclose that : - My XXXX Rewards points would be forfeited upon account closure - I had a XXXX window to transfer points before forfeiture - Any action was required on my part to preserve my earned rewards XXXX. Lack of Written Notification Chase provided no communication regarding points forfeiture via : - Email notification - Account closure documentation ( only mentioned balance payment requirements ) - Monthly statements ( XX/XX/XXXX statement still showed full points balance ) - XXXX Rewards Points Portal does not indicate points forfeiture as a transaction - XXXX Rewards FAQ does not clearly outline the forfeiture possibility even though there is a direct question of how a cardholder can lose their points

Chase representatives failed to disclose that : - My XXXX Rewards points would be forfeited upon account closure - I had a XXXX window to transfer points before forfeiture - Any action was required on my part to preserve my earned rewards XXXX. Lack of Written Notification Chase provided no communication regarding points forfeiture via : - Email notification - Account closure documentation ( only mentioned balance payment requirements ) - Monthly statements ( XX/XX/XXXX statement still showed full points balance ) - XXXX Rewards Points Portal does not indicate points forfeiture as a transaction - XXXX Rewards FAQ does not clearly outline the forfeiture possibility even though there is a direct question of how a cardholder can lose their points has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX of Ev, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Chase representatives failed to disclose that : - My XXXX Rewards points would be forfeited upon account closure - I had a XXXX window to transfer points before forfeiture - Any action was required on my part to preserve my earned rewards XXXX. Lack of Written Notification Chase provided no communication regarding points forfeiture via : - Email notification - Account closure documentation ( only mentioned balance payment requirements ) - Monthly statements ( XX/XX/XXXX statement still showed full points balance ) - XXXX Rewards Points Portal does not indicate points forfeiture as a transaction - XXXX Rewards FAQ does not clearly outline the forfeiture possibility even though there is a direct question of how a cardholder can lose their points reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which the representative assisted with - The representative disclosed only information about paying off existing balances - No disclosure was made regarding points forfeiture or the XXXX transfer deadline - I was left with the impression that the closure was complete with no further action required XXXX. XX/XX/XXXX - Reapplication Call ( XXXX minutes ) - Spoke with a different Chase representative to clarify my situation - Explained that I had closed my previous Sapphire card to apply for the Reserve", and the single most common underlying issue is "despite the representative being aware of my XXXX card history XXXX. XX/XX/XXXX - Discovery of Points Loss - Logged into my Chase account and discovered all XXXX points had disappeared - No prior email".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Chase representatives failed to disclose that : - My XXXX Rewards points would be forfeited upon account closure - I had a XXXX window to transfer points before forfeiture - Any action was required on my part to preserve my earned rewards XXXX. Lack of Written Notification Chase provided no communication regarding points forfeiture via : - Email notification - Account closure documentation ( only mentioned balance payment requirements ) - Monthly statements ( XX/XX/XXXX statement still showed full points balance ) - XXXX Rewards Points Portal does not indicate points forfeiture as a transaction - XXXX Rewards FAQ does not clearly outline the forfeiture possibility even though there is a direct question of how a cardholder can lose their points: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.