Total complaints
1
Filed since Duri
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Chase has kept and furnished me with monthly statements going back to XX/XX/XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since Duri. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Duri
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Chase has kept and furnished me with monthly statements going back to XX/XX/XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| when I was looking to refinance my first mortgage and HELOC | 1 |
| State | Complaints |
|---|---|
| why can't Chase give the details of the change. I was told that that's all Chase can do and that I should contact CFPB. | 1 |
| Issue | Complaints |
|---|---|
| it was discovered that within few months of signing HELOC agreement WAMU had reduced the interest discount to 0.250 %. When I asked Chase Bank | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Chase has kept and furnished me with monthly statements going back to XX/XX/XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Duri, and the most recent logged activity is During XXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Chase has kept and furnished me with monthly statements going back to XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when I was looking to refinance my first mortgage and HELOC", and the single most common underlying issue is "it was discovered that within few months of signing HELOC agreement WAMU had reduced the interest discount to 0.250 %. When I asked Chase Bank".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Chase has kept and furnished me with monthly statements going back to XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Chase has kept and furnished me with monthly statements going back to XX/XX/XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Chase has kept and furnished me with monthly statements going back to XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against Chase has kept and furnished me with monthly statements going back to XX/XX/XXXX is "it was discovered that within few months of signing HELOC agreement WAMU had reduced the interest discount to 0.250 %. When I asked Chase Bank" in the "when I was looking to refinance my first mortgage and HELOC" product category.
Read our methodology — how this data is sourced, computed, and verified.