Total complaints
3
Filed since In X
2026 data Public-data reference. official source
Chase
3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3 consumer complaints filed with the CFPB
This profile shows Chase's complaint history from CFPB public records. 3 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
3
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
3
States Active
In X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Chase complaint mix by product
- XXXX 1 33.3% – 0% relief
- we could 1 33.3% – 0% relief
- WA ) 1 33.3% – 0% relief
How Chase's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX | 1 |
| we could buy down our rate by 0.25 %. We first began speaking with Chase in JXX/XX/XXXX | 1 |
| WA ) ================== In XX/XX/XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| once again | 1 |
| to our knowledge | 1 |
| and XXXX. After endless customer care calls | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I went into Chase Bank in XXXX | 1 |
| due primarily to Chases slow-walking of our mortgage application. We received a mortgage commitment letter | 1 |
| XXXX offered travel vouchers in case of flight cancellations. This flight was booked with 12k miles and {$1000.00}. XXXX offered a voucher for {$1000.00} with the condition to use it within 24 months and if unused they would refund the amount back to the original form of payment used to book the flight. Fast forward to XXXX as the covid cases were on rising | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Chase
Chase has accumulated 3 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is We have ot, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Chase reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX", and the single most common underlying issue is "I went into Chase Bank in XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Chase: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Chase have?
Chase has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Chase respond to complaints on time?
Chase has a 0% timely response rate to CFPB complaints.
What is the most common complaint about Chase?
The most common issue reported against Chase is "I went into Chase Bank in XXXX" in the "XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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