Total complaints
9
Filed since 6. C
2026 data Public-data reference. official source
charges
9 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
9 consumer complaints filed with the CFPB
This profile shows charges's complaint history from CFPB public records. 9 consumers have filed complaints since 6. C. The company has a 0% timely response rate and has provided relief in 11.1% of cases.
9
Total Complaints
0%
Timely Response
0%
Disputed
11.1%
Relief Provided
8
States Active
6. C
Since
Timely response
0%
CFPB-tracked response window
Relief rate
11.1%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 11.1%
Industry median
Share closed with monetary or non-monetary relief.
charges complaint mix by product
- I sent 2 25.0% – 0% relief
- cfpb XXXX 1 12.5% – 0% relief
- to waste 1 12.5% – 0% relief
- XXXX XXXX 1 12.5% – 100% relief
- documents 1 12.5% – 0% relief
- you must 1 12.5% – 0% relief
- but is 1 12.5% – 0% relief
How charges's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I sent a letter to XXXX XXXX XXXX XXXX requesting debt validation | 2 |
| cfpb XXXX | 1 |
| to waste time | 1 |
| XXXX XXXX XXXX # XXXX | 1 |
| documents | 1 |
| you must provide full | 1 |
| but is not limited to | 1 |
| so I filed a CFPB complaint. Chase responded on XX/XX/year> ( Reference : XXXX ) | 1 |
Top States
| State | Complaints |
|---|---|
| and delinquencies. | 2 |
| and even addresses appearing on my credit report do not belong to me and are the product of fraudulent activity. | 1 |
| refusals | 1 |
| credits | 1 |
| late and annual fees | 1 |
| and payments applied to the account. | 1 |
| penalties | 1 |
| payments | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| documentation supporting the charge-off date | 2 |
| XXXX I am writing to formally dispute and demand immediate removal of inaccurate and fraudulent information that has been reported on my credit file.I | 1 |
| no business is possible between us. On line is sounding : 'he never will send you this money | 1 |
| XXXX XXXX Dear Madam or Sir : I am writing to you to complain about the accounting and servicing of this mortgage and my need for understanding and clarification of various sale | 1 |
| tax records | 1 |
| and extreme validation of this account | 1 |
| interest | 1 |
| XXXX formerly XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About charges
charges has accumulated 9 consumer complaints in the CFPB public database, with filings active across 8 U.S. states. Of those submissions, 6 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 6. C, and the most recent logged activity is XXXX did n, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, charges reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 11.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I sent a letter to XXXX XXXX XXXX XXXX requesting debt validation", and the single most common underlying issue is "documentation supporting the charge-off date".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating charges: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does charges have?
charges has received 9 consumer complaints filed with the Consumer Financial Protection Bureau.
Does charges respond to complaints on time?
charges has a 0% timely response rate to CFPB complaints.
What is the most common complaint about charges?
The most common issue reported against charges is "documentation supporting the charge-off date" in the "I sent a letter to XXXX XXXX XXXX XXXX requesting debt validation" product category.
Read our methodology — how this data is sourced, computed, and verified.
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