Total complaints
1
Filed since Step
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows charged excess fees with associated appraisal firms and other closing cost and simply delay or make excuses to increase the rate back to 2.37 i.e. the DTI issue right before closing Step 4 : What company is this complaint about? Amerisave Mortgage Step 5 : Who are the people involved?'s complaint history from CFPB public records. 1 consumers have filed complaints since Step. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Step
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How charged excess fees with associated appraisal firms and other closing cost and simply delay or make excuses to increase the rate back to 2.37 i.e. the DTI issue right before closing Step 4 : What company is this complaint about? Amerisave Mortgage Step 5 : Who are the people involved?'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was told by Mr. XXXX our loan originator that the interest was 2.25 and that he was personally getting me that rate or better. Then when all the documents started comming in they were at 2.37 to which I complained and was told those are just preliminary and rest assure I'm getting 2.25 or better. I had already given them XXXX to start the loan so hesitantly decided to move forward | 1 |
| Issue | Complaints |
|---|---|
| they ordered an appraisal even though the LTV was clearly within range | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
charged excess fees with associated appraisal firms and other closing cost and simply delay or make excuses to increase the rate back to 2.37 i.e. the DTI issue right before closing Step 4 : What company is this complaint about? Amerisave Mortgage Step 5 : Who are the people involved? has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Step, and the most recent logged activity is Step 3 : W, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, charged excess fees with associated appraisal firms and other closing cost and simply delay or make excuses to increase the rate back to 2.37 i.e. the DTI issue right before closing Step 4 : What company is this complaint about? Amerisave Mortgage Step 5 : Who are the people involved? reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was told by Mr. XXXX our loan originator that the interest was 2.25 and that he was personally getting me that rate or better. Then when all the documents started comming in they were at 2.37 to which I complained and was told those are just preliminary and rest assure I'm getting 2.25 or better. I had already given them XXXX to start the loan so hesitantly decided to move forward", and the single most common underlying issue is "they ordered an appraisal even though the LTV was clearly within range".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating charged excess fees with associated appraisal firms and other closing cost and simply delay or make excuses to increase the rate back to 2.37 i.e. the DTI issue right before closing Step 4 : What company is this complaint about? Amerisave Mortgage Step 5 : Who are the people involved?: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
charged excess fees with associated appraisal firms and other closing cost and simply delay or make excuses to increase the rate back to 2.37 i.e. the DTI issue right before closing Step 4 : What company is this complaint about? Amerisave Mortgage Step 5 : Who are the people involved? has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
charged excess fees with associated appraisal firms and other closing cost and simply delay or make excuses to increase the rate back to 2.37 i.e. the DTI issue right before closing Step 4 : What company is this complaint about? Amerisave Mortgage Step 5 : Who are the people involved? has a 0% timely response rate to CFPB complaints.
The most common issue reported against charged excess fees with associated appraisal firms and other closing cost and simply delay or make excuses to increase the rate back to 2.37 i.e. the DTI issue right before closing Step 4 : What company is this complaint about? Amerisave Mortgage Step 5 : Who are the people involved? is "they ordered an appraisal even though the LTV was clearly within range" in the "I was told by Mr. XXXX our loan originator that the interest was 2.25 and that he was personally getting me that rate or better. Then when all the documents started comming in they were at 2.37 to which I complained and was told those are just preliminary and rest assure I'm getting 2.25 or better. I had already given them XXXX to start the loan so hesitantly decided to move forward" product category.
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