Total complaints
5
Filed since ( b
2026 data Public-data reference. official source
charge
5 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
5 consumer complaints filed with the CFPB
This profile shows charge's complaint history from CFPB public records. 5 consumers have filed complaints since ( b . The company has a 0% timely response rate and has provided relief in 0% of cases.
5
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
5
States Active
( b
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
charge complaint mix by product
- and had 1 20.0% – 0% relief
- XXXX 1 20.0% – 0% relief
- that was 1 20.0% – 0% relief
- charge 1 20.0% – 0% relief
- the above 1 20.0% – 0% relief
How charge's 5 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| and had a dotted line section where I could cut it off and write down my payment information or include cash and mail it in rather than any other dispute options. They seemed very caught off guard when I brought up that the letter was addressed to a different person but contained my name | 1 |
| XXXX | 1 |
| that was n't requested. I requested validation of debt which provides me with contract expressing authorizing rates of interest | 1 |
| charge | 1 |
| the above mentioned consumer who is known as XXXX XXXX hereinafter The Consumer After the unanswered request of any written binding agreement between The Consumer and I C SYSTEM INC and the information of who has provided your company with The Consumers NON PUBLIC INFORMATION -does opt out and is now opting out of any and all previous and previously presumed and or implied authorization that The Consumer may have provided be it written and or unwritten and verbal and or nonverbal and directly and or indirectly to share any of The Consumers NONPUBLIC INFORMATION EFFECTIVE IMMEDIATELY AND INDEFINITELY per 15 U.S.C 6802- Nonpublic personal information includes any list of individuals ' names and street addresses that is derived in whole or in part using personally identifiable financial information that is not publicly available such as account numbers. 16 CFR 313.3 And For the Record The Consumer does not now have nor has he ever had any contractual obligation to your company as The Consumer has never signed any contract with you nor given nor does he now give you consent to possess nor furnish any private information that does belong to The Consumer- Per The Privacy Act of 1974 552a. Records maintained on individuals ( b ) CONDITIONS OF DISCLOSURE.No agency shall disclose any record which is contained in a system of records by any means of communication to any person | 1 |
Top States
| State | Complaints |
|---|---|
| etc was the same | 1 |
| or expense incidental to the principal obligation ) unless such amount is expressly authorized by the agreement creating the debt or permitted by law. ( 2 ) The acceptance by a debt collector from any person of a check or other payment instrument postdated by more than five days unless such person is notified in writing of the debt collector 's intent to deposit such check or instrument not more than ten nor less than three business days prior to such deposit. ( 3 ) The solicitation by a debt collector of any postdated check or other postdated payment instrument for the purpose of threatening or instituting criminal prosecution. ( 4 ) Depositing or threatening to deposit any postdated check or other postdated payment instrument prior to the date on such check or instrument. ( 5 ) Causing charges to be made to any person for communications by concealment of the true purpose of the communication. Such charges include | 1 |
| or expense incidental to the principal obligation ) unless such amount is expressly authorized by the agreement creating the debt or permitted by law. Congress passed a bill that only non-private hospitals can charge interest on a hospital bill | 1 |
| fee or expense has been judicially determined as proper and legally due from and chargeable against the debtor. | 1 |
| or expense incidental to the principal obligation unless such amount is expressly authorized by the agreement creating the debt or permitted by law. 15 U.S. Code 6802 - Obligations with Respect to Disclosures of Personal Information b Opt out 1 In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless B the consumer is given the opportunity | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and that she must have made a mistake | 1 |
| which is false one of their representatives verified on a recorded line that they have received my documents and the items will be removed by XX/XX/XXXX or no later than XXXXI called back the next day to verify that the item would be removed by the dates stated. To my surprise the rep said they never received my documents. I called back and spoke with two supervisors and they said they have not received my documents | 1 |
| without a contract. If your collection agency demands and collect interest | 1 |
| charge | 1 |
| except pursuant to a written request by | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About charge
charge has accumulated 5 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ( b , and the most recent logged activity is When they , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, charge reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and had a dotted line section where I could cut it off and write down my payment information or include cash and mail it in rather than any other dispute options. They seemed very caught off guard when I brought up that the letter was addressed to a different person but contained my name", and the single most common underlying issue is "and that she must have made a mistake".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating charge: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does charge have?
charge has received 5 consumer complaints filed with the Consumer Financial Protection Bureau.
Does charge respond to complaints on time?
charge has a 0% timely response rate to CFPB complaints.
What is the most common complaint about charge?
The most common issue reported against charge is "and that she must have made a mistake" in the "and had a dotted line section where I could cut it off and write down my payment information or include cash and mail it in rather than any other dispute options. They seemed very caught off guard when I brought up that the letter was addressed to a different person but contained my name" product category.
Read our methodology — how this data is sourced, computed, and verified.
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