Total complaints
1
Filed since Prio
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Capital One still has not updated the available credit on this particular credit card. We are being penalized from Capital One ever since the unauthorized ACH withdrawal they processed the beginning of XXXX.,,CAPITAL ONE FINANCIAL CORPORATION,OH,44256,Servicemember,Consent provided,Web,2024-10-04,Closed with explanation,Yes,N/A,10340715's complaint history from CFPB public records. 1 consumers have filed complaints since Prio. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Prio
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Capital One still has not updated the available credit on this particular credit card. We are being penalized from Capital One ever since the unauthorized ACH withdrawal they processed the beginning of XXXX.,,CAPITAL ONE FINANCIAL CORPORATION,OH,44256,Servicemember,Consent provided,Web,2024-10-04,Closed with explanation,Yes,N/A,10340715's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| whenever I made a payment | 1 |
| Issue | Complaints |
|---|---|
| he was traveling from Delaware to Pennsylvania for another political event and would need a credit card to check in to the next hotel. As a result I contacted Capital One about making a cash payment which could update the account immediately and was instructed to go to my local XXXX and make a payment. I followed the directive and pulled {$1500.00} from savings and made the cash payment at XXXX. The clerk at the store stated they should receive the payment within XXXX minutes. This did not occur. I called Capital One back and was told | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Capital One still has not updated the available credit on this particular credit card. We are being penalized from Capital One ever since the unauthorized ACH withdrawal they processed the beginning of XXXX.,,CAPITAL ONE FINANCIAL CORPORATION,OH,44256,Servicemember,Consent provided,Web,2024-10-04,Closed with explanation,Yes,N/A,10340715 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Prio, and the most recent logged activity is Prior to t, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Capital One still has not updated the available credit on this particular credit card. We are being penalized from Capital One ever since the unauthorized ACH withdrawal they processed the beginning of XXXX.,,CAPITAL ONE FINANCIAL CORPORATION,OH,44256,Servicemember,Consent provided,Web,2024-10-04,Closed with explanation,Yes,N/A,10340715 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "whenever I made a payment", and the single most common underlying issue is "he was traveling from Delaware to Pennsylvania for another political event and would need a credit card to check in to the next hotel. As a result I contacted Capital One about making a cash payment which could update the account immediately and was instructed to go to my local XXXX and make a payment. I followed the directive and pulled {$1500.00} from savings and made the cash payment at XXXX. The clerk at the store stated they should receive the payment within XXXX minutes. This did not occur. I called Capital One back and was told".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Capital One still has not updated the available credit on this particular credit card. We are being penalized from Capital One ever since the unauthorized ACH withdrawal they processed the beginning of XXXX.,,CAPITAL ONE FINANCIAL CORPORATION,OH,44256,Servicemember,Consent provided,Web,2024-10-04,Closed with explanation,Yes,N/A,10340715: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Capital One still has not updated the available credit on this particular credit card. We are being penalized from Capital One ever since the unauthorized ACH withdrawal they processed the beginning of XXXX.,,CAPITAL ONE FINANCIAL CORPORATION,OH,44256,Servicemember,Consent provided,Web,2024-10-04,Closed with explanation,Yes,N/A,10340715 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Capital One still has not updated the available credit on this particular credit card. We are being penalized from Capital One ever since the unauthorized ACH withdrawal they processed the beginning of XXXX.,,CAPITAL ONE FINANCIAL CORPORATION,OH,44256,Servicemember,Consent provided,Web,2024-10-04,Closed with explanation,Yes,N/A,10340715 has a 0% timely response rate to CFPB complaints.
The most common issue reported against Capital One still has not updated the available credit on this particular credit card. We are being penalized from Capital One ever since the unauthorized ACH withdrawal they processed the beginning of XXXX.,,CAPITAL ONE FINANCIAL CORPORATION,OH,44256,Servicemember,Consent provided,Web,2024-10-04,Closed with explanation,Yes,N/A,10340715 is "he was traveling from Delaware to Pennsylvania for another political event and would need a credit card to check in to the next hotel. As a result I contacted Capital One about making a cash payment which could update the account immediately and was instructed to go to my local XXXX and make a payment. I followed the directive and pulled {$1500.00} from savings and made the cash payment at XXXX. The clerk at the store stated they should receive the payment within XXXX minutes. This did not occur. I called Capital One back and was told" in the "whenever I made a payment" product category.
Read our methodology — how this data is sourced, computed, and verified.