Total complaints
1
Filed since Dear
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows Capital One,,CAPITAL ONE FINANCIAL CORPORATION,NY,11729,,Consent provided,Web,2023-01-27,Closed with explanation,Yes,N/A,6458762's complaint history from CFPB public records. 1 consumers have filed complaints since Dear. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Dear
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Capital One,,CAPITAL ONE FINANCIAL CORPORATION,NY,11729,,Consent provided,Web,2023-01-27,Closed with explanation,Yes,N/A,6458762's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| We wanted to let you know about a change to your credit card account referenced above. Your credit card account with a balance of {$3200.00} was acquired by XXXX XXXX XXXX | 1 |
| Issue | Complaints |
|---|---|
| XXXX now owns your account and may contact you either directly or through an affiliate or third party. If you have any questions about your account | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Capital One,,CAPITAL ONE FINANCIAL CORPORATION,NY,11729,,Consent provided,Web,2023-01-27,Closed with explanation,Yes,N/A,6458762 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Dear, and the most recent logged activity is Dear XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Capital One,,CAPITAL ONE FINANCIAL CORPORATION,NY,11729,,Consent provided,Web,2023-01-27,Closed with explanation,Yes,N/A,6458762 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "We wanted to let you know about a change to your credit card account referenced above. Your credit card account with a balance of {$3200.00} was acquired by XXXX XXXX XXXX", and the single most common underlying issue is "XXXX now owns your account and may contact you either directly or through an affiliate or third party. If you have any questions about your account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Capital One,,CAPITAL ONE FINANCIAL CORPORATION,NY,11729,,Consent provided,Web,2023-01-27,Closed with explanation,Yes,N/A,6458762: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Capital One,,CAPITAL ONE FINANCIAL CORPORATION,NY,11729,,Consent provided,Web,2023-01-27,Closed with explanation,Yes,N/A,6458762 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Capital One,,CAPITAL ONE FINANCIAL CORPORATION,NY,11729,,Consent provided,Web,2023-01-27,Closed with explanation,Yes,N/A,6458762 has a 0% timely response rate to CFPB complaints.
The most common issue reported against Capital One,,CAPITAL ONE FINANCIAL CORPORATION,NY,11729,,Consent provided,Web,2023-01-27,Closed with explanation,Yes,N/A,6458762 is "XXXX now owns your account and may contact you either directly or through an affiliate or third party. If you have any questions about your account" in the "We wanted to let you know about a change to your credit card account referenced above. Your credit card account with a balance of {$3200.00} was acquired by XXXX XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.