Total complaints
5
Filed since *15
2026 data Public-data reference. official source
Capital One
5 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
5 consumer complaints filed with the CFPB
This profile shows Capital One's complaint history from CFPB public records. 5 consumers have filed complaints since *15 . The company has a 0% timely response rate and has provided relief in 0% of cases.
5
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
5
States Active
*15
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Capital One complaint mix by product
- addressing the 1 20.0% – 0% relief
- BB & 1 20.0% – 0% relief
- but the 1 20.0% – 0% relief
- XXXX stated 1 20.0% – 0% relief
- XXXX 1 20.0% – 0% relief
How Capital One's 5 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| addressing the violation of 15 U.S.C. 1681b ( a ) ( 2 ) PERMISSIBLE PURPOSES OF CONSUMER REPORT which states : ( a ) In general Subject to subsection ( c ) | 1 |
| BB & T | 1 |
| but the quality was very subpar in comparison to previous work. I have worked with XXXX over several orders for a few years with no quality issues | 1 |
| XXXX stated | 1 |
| XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| XXXX XXXX | 1 |
| JPMorgan Chase | 1 |
| for a chargeback. The chargeback was for a partial amount ( {$1100.00} chargeback of the total {$1500.00} that XXXX charged ) as I did not request the full amount to be refunded to me. | 1 |
| N.A. chooses not to produce this documentary evidence | 1 |
| asked me for more information about the charge. I completed their questionnaire and mailed it to them. They never received it and closed my case. I called Capital One afterwards and explained that they should have received my questionnaire. Capital One emailed a link for me to upload my questionnaire and reopen the case. I submitted the information to Capital one via their emailed link. Afterwards | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| XXXX XXXX | 1 |
| JPMorgan Chase | 1 |
| as well as fading and cracking in the ink | 1 |
| deception | 1 |
| to cancel the service. I noticed the issue after a review of my bill. I contacted the merchant on XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Capital One
Capital One has accumulated 5 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 5 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to *15 , and the most recent logged activity is XXXX XXXX , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Capital One reports a 0% timely-response rate and has closed 20% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "addressing the violation of 15 U.S.C. 1681b ( a ) ( 2 ) PERMISSIBLE PURPOSES OF CONSUMER REPORT which states : ( a ) In general Subject to subsection ( c )", and the single most common underlying issue is "XXXX XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Capital One: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Capital One have?
Capital One has received 5 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Capital One respond to complaints on time?
Capital One has a 0% timely response rate to CFPB complaints.
What is the most common complaint about Capital One?
The most common issue reported against Capital One is "XXXX XXXX" in the "addressing the violation of 15 U.S.C. 1681b ( a ) ( 2 ) PERMISSIBLE PURPOSES OF CONSUMER REPORT which states : ( a ) In general Subject to subsection ( c )" product category.
Read our methodology — how this data is sourced, computed, and verified.
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