Total complaints
1
Filed since The
2026 data Public-data reference. official source
calling the customer service line and waiting on hold to get a representative. During the second call
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows calling the customer service line and waiting on hold to get a representative. During the second call's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
The
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
calling the customer service line and waiting on hold to get a representative. During the second call complaint mix by product
- generally for 1 100.0% – 0% relief
How calling the customer service line and waiting on hold to get a representative. During the second call's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| generally for over an hour | 1 |
Top States
| State | Complaints |
|---|---|
| I will have to rush to explain my situation and where the previous representative had left off. If I request that the second representative jot my number down since the calls consistently drop | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I will begin explaining my issue to the representative. As the representative is in the middle of her explanation | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About calling the customer service line and waiting on hold to get a representative. During the second call
calling the customer service line and waiting on hold to get a representative. During the second call has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The practi, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, calling the customer service line and waiting on hold to get a representative. During the second call reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "generally for over an hour", and the single most common underlying issue is "I will begin explaining my issue to the representative. As the representative is in the middle of her explanation".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating calling the customer service line and waiting on hold to get a representative. During the second call: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does calling the customer service line and waiting on hold to get a representative. During the second call have?
calling the customer service line and waiting on hold to get a representative. During the second call has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does calling the customer service line and waiting on hold to get a representative. During the second call respond to complaints on time?
calling the customer service line and waiting on hold to get a representative. During the second call has a 0% timely response rate to CFPB complaints.
What is the most common complaint about calling the customer service line and waiting on hold to get a representative. During the second call?
The most common issue reported against calling the customer service line and waiting on hold to get a representative. During the second call is "I will begin explaining my issue to the representative. As the representative is in the middle of her explanation" in the "generally for over an hour" product category.
Read our methodology — how this data is sourced, computed, and verified.
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