called and cancelled my membership and requested the {$100.00} charge be reversed. I was told that it would take 10 business days. I called again was advised that who ever did the first reimbursement did not do the refund correctly. The second person was going to correct. So far it has not been reversed. Please advise me what is the problem. XXXX XXXX is approximately 50 miles away and we are not a business

What the CFPB Record Shows About called and cancelled my membership and requested the {$100.00} charge be reversed. I was told that it would take 10 business days. I called again was advised that who ever did the first reimbursement did not do the refund correctly. The second person was going to correct. So far it has not been reversed. Please advise me what is the problem. XXXX XXXX is approximately 50 miles away and we are not a business

called and cancelled my membership and requested the {$100.00} charge be reversed. I was told that it would take 10 business days. I called again was advised that who ever did the first reimbursement did not do the refund correctly. The second person was going to correct. So far it has not been reversed. Please advise me what is the problem. XXXX XXXX is approximately 50 miles away and we are not a business has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to From, and the most recent logged activity is From : Com, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, called and cancelled my membership and requested the {$100.00} charge be reversed. I was told that it would take 10 business days. I called again was advised that who ever did the first reimbursement did not do the refund correctly. The second person was going to correct. So far it has not been reversed. Please advise me what is the problem. XXXX XXXX is approximately 50 miles away and we are not a business reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XX/XX/2019", and the single most common underlying issue is "I'm Ms. XXXX with Comenity Capital Bank".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating called and cancelled my membership and requested the {$100.00} charge be reversed. I was told that it would take 10 business days. I called again was advised that who ever did the first reimbursement did not do the refund correctly. The second person was going to correct. So far it has not been reversed. Please advise me what is the problem. XXXX XXXX is approximately 50 miles away and we are not a business: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.