Total complaints
1
Filed since On M
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows called's complaint history from CFPB public records. 1 consumers have filed complaints since On M. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On M
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How called's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| PA to see if we could refinance the vehicle loan with them. We have worked with them in the past and have had great success with them as a local lender. Giving them the day to work through the financial aspect and figuring out what we needed from GLS. I will insert copy of my phone logs from GLS and their Loss Prevention below : ( Note I could not get the entire two days in one screenshot | 1 |
| State | Complaints |
|---|---|
| logged on to my account and messaged through the account asking for it to be unlocked. At no time did anyone | 1 |
| Issue | Complaints |
|---|---|
| they were cold and unhelpful. This is all the result of the closing of the bank account originally associated with the auto pay on this loan account. There was a savings account at XXXX XXXX XXXX XXXX in XXXX PA that was opened when I had a retirement account set up there under a previous employer. When I left that employer to move to another employer | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
called has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On M, and the most recent logged activity is On Monday , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, called reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "PA to see if we could refinance the vehicle loan with them. We have worked with them in the past and have had great success with them as a local lender. Giving them the day to work through the financial aspect and figuring out what we needed from GLS. I will insert copy of my phone logs from GLS and their Loss Prevention below : ( Note I could not get the entire two days in one screenshot", and the single most common underlying issue is "they were cold and unhelpful. This is all the result of the closing of the bank account originally associated with the auto pay on this loan account. There was a savings account at XXXX XXXX XXXX XXXX in XXXX PA that was opened when I had a retirement account set up there under a previous employer. When I left that employer to move to another employer".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating called: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
called has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
called has a 0% timely response rate to CFPB complaints.
The most common issue reported against called is "they were cold and unhelpful. This is all the result of the closing of the bank account originally associated with the auto pay on this loan account. There was a savings account at XXXX XXXX XXXX XXXX in XXXX PA that was opened when I had a retirement account set up there under a previous employer. When I left that employer to move to another employer" in the "PA to see if we could refinance the vehicle loan with them. We have worked with them in the past and have had great success with them as a local lender. Giving them the day to work through the financial aspect and figuring out what we needed from GLS. I will insert copy of my phone logs from GLS and their Loss Prevention below : ( Note I could not get the entire two days in one screenshot" product category.
Read our methodology — how this data is sourced, computed, and verified.