2026 data Public-data reference Official source

Cadence Bank

320 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

PlainComplaint home → About this data
320
Total Complaints
100%
Timely Response
0%
Disputed
22.8%
Relief Provided
23
States Active
2022
Since

Data updated June 2026

Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 22.8%
Industry median

Share closed with monetary or non-monetary relief.

Cadence Bank complaint mix by product

Total complaints: 320

Cadence Bank complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 320 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 172 complaints (55.5%), resolution 23.3% Checking or 55.5% Mortgage: 77 complaints (24.8%), resolution 29.9% Mortgage 24.8% Credit reporting: 18 complaints (5.8%), resolution 11.1% Credit card: 15 complaints (4.8%), resolution 13.3% Money transfer,: 11 complaints (3.5%), resolution 27.3% Credit reporting,: 9 complaints (2.9%), resolution 11.1% Debt collection: 8 complaints (2.6%), resolution 25.0%
  • Checking or 172 55.5% – 23% relief
  • Mortgage 77 24.8% – 30% relief
  • Credit reporting 18 5.8% – 11% relief
  • Credit card 15 4.8% – 13% relief
  • Money transfer, 11 3.5% – 27% relief
  • Credit reporting, 9 2.9% – 11% relief
  • Debt collection 8 2.6% – 25% relief

How Cadence Bank's 320 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 172
Mortgage 77
Credit reporting or other personal consumer reports 18
Credit card 15
Money transfer, virtual currency, or money service 11
Credit reporting, credit repair services, or other personal consumer reports 9
Debt collection 8
Payday loan, title loan, personal loan, or advance loan 3
Vehicle loan or lease 3
Payday loan, title loan, or personal loan 3
Credit card or prepaid card 1

Top States

State Complaints
MS 88
TX 64
AL 46
TN 27
GA 25
AR 23
FL 14
LA 13
CO 2
UT 2
VA 2
NV 2
NJ 1
MN 1
MO 1
NC 1
CA 1
KS 1
PA 1
CT 1

Top Issues

Issue Complaints
Managing an account 109
Trouble during payment process 45
Problem caused by your funds being low 24
Incorrect information on your report 21
Problem with a lender or other company charging your account 13
Closing an account 13
Opening an account 12
Applying for a mortgage or refinancing an existing mortgage 10
Closing on a mortgage 8
Struggling to pay mortgage 8
Improper use of your report 7
Fraud or scam 7
Problem when making payments 6
Took or threatened to take negative or legal action 4
Attempts to collect debt not owed 3
Fees or interest 3
Problem with a company's investigation into an existing problem 3
Problem with a credit reporting company's investigation into an existing problem 3
Getting the loan 2
Charged fees or interest you didn't expect 2

Yearly Trend

Year Complaints Timely
2022 67 100%
2023 49 100%
2024 51 100%
2025 106 100%
2026 47 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Cadence Bank

Cadence Bank's 320 logged complaints stay concentrated: only 23 states show a filing on record. 48.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2022 through 2026-06-22.

Cadence Bank answers 100% of complaints inside the CFPB's tracked window and closes 75.9% with a written explanation. 22.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cadence Bank.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Cadence Bank have?

320, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Cadence Bank respond to complaints on time?

100% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Cadence Bank?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.