CFPB · Narrative-heavy record
Cadence Bank
320 CFPB complaints · 48.1% with narratives · top issue Managing an account.
Cadence Bank: 48.1% of 320 filings include consumer narratives. Timely 100% · relief 22.8% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- -29.9% filings 2022 to 2026
CFPB relief outcome brief
CCDB company cadence-bank
22.8% relief · 100% timely · 320 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Renasant Corporation (22.7% relief)
Cadence Bank closes 22.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Cadence Bank's 320 filings include narrative text
48.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cadence Bank complaint mix by product
- Checking or 172 55.5% – 23% relief
- Mortgage 77 24.8% – 30% relief
- Credit reporting 18 5.8% – 11% relief
- Credit card 15 4.8% – 13% relief
- Money transfer, 11 3.5% – 27% relief
- Credit reporting, 9 2.9% – 11% relief
- Debt collection 8 2.6% – 25% relief
How Cadence Bank's 320 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 172 |
| Mortgage | 77 |
| Credit reporting or other personal consumer reports | 18 |
| Credit card | 15 |
| Money transfer, virtual currency, or money service | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Debt collection | 8 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Vehicle loan or lease | 3 |
| Payday loan, title loan, or personal loan | 3 |
| Credit card or prepaid card | 1 |
Where Cadence Bank complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- MS
- 27.5% of this company's filings
Cadence Bank falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 47
- -29.9% vs 2022
Top States
| State | Complaints |
|---|---|
| MS | 88 |
| TX | 64 |
| AL | 46 |
| TN | 27 |
| GA | 25 |
| AR | 23 |
| FL | 14 |
| LA | 13 |
| CO | 2 |
| UT | 2 |
| VA | 2 |
| NV | 2 |
| NJ | 1 |
| MN | 1 |
| MO | 1 |
| NC | 1 |
| CA | 1 |
| KS | 1 |
| PA | 1 |
| CT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 109 |
| Trouble during payment process | 45 |
| Problem caused by your funds being low | 24 |
| Incorrect information on your report | 21 |
| Problem with a lender or other company charging your account | 13 |
| Closing an account | 13 |
| Opening an account | 12 |
| Applying for a mortgage or refinancing an existing mortgage | 10 |
| Closing on a mortgage | 8 |
| Struggling to pay mortgage | 8 |
| Improper use of your report | 7 |
| Fraud or scam | 7 |
| Problem when making payments | 6 |
| Took or threatened to take negative or legal action | 4 |
| Attempts to collect debt not owed | 3 |
| Fees or interest | 3 |
| Problem with a company's investigation into an existing problem | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Getting the loan | 2 |
| Charged fees or interest you didn't expect | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 67 | 100% |
| 2023 | 49 | 100% |
| 2024 | 51 | 100% |
| 2025 | 106 | 100% |
| 2026 | 47 | 100% |
Source: CFPB Consumer Complaint Database
Cadence Bank's narrative-rich complaint ledger
Cadence Bank's 320 logged complaints stay concentrated: only 23 states show a filing. 48.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2026-06-22.
Cadence Bank answers 100% of complaints inside the CFPB's tracked window and closes 75.9% with a written explanation. 22.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cadence Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Cadence Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 320.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Cadence Bank (100% timely; 22.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record