Total complaints
2
Filed since An o
2026 data Public-data reference. official source
by XXXX
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows by XXXX's complaint history from CFPB public records. 2 consumers have filed complaints since An o. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
An o
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
by XXXX complaint mix by product
- ( a 1 50.0% – 0% relief
- I had 1 50.0% – 0% relief
How by XXXX's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| ( a rental car company who uses Summit Collects as a third party collections company ) | 1 |
| I had a home loan with XXXX XXXX XXXX. I made EVERY payment on time and was NEVER late. On XX/XX/XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| to a XXXX XXXX and new rental documentation for this vehicle was emailed to me XXXX hours after departing the rental office. This documentation clearly indicated that there was a pre-existing crack in the windshield of this XXXX XXXX as well as pre-existing unknown damage. Upon returning the vehicle | 1 |
| but now my mortgage payment has jumped to {$1800.00}. I was later told by Shellpoint Customer Service ( at the end of XX/XX/XXXX ) that because the XXXX payment was not the full amount | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| XXXX XXXX or similar car | 1 |
| so I continued making my monthly payments ( {$1500.00} ) to XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About by XXXX
by XXXX has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to An o, and the most recent logged activity is Since XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, by XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "( a rental car company who uses Summit Collects as a third party collections company )", and the single most common underlying issue is "XXXX XXXX or similar car".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating by XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does by XXXX have?
by XXXX has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does by XXXX respond to complaints on time?
by XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about by XXXX?
The most common issue reported against by XXXX is "XXXX XXXX or similar car" in the "( a rental car company who uses Summit Collects as a third party collections company )" product category.
Read our methodology — how this data is sourced, computed, and verified.
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