Total complaints
1
Filed since The
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows by which time multiple late fees were charged to that original {$72.00} charge. It is now over {$260.00} and has gone to collections's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since The
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How by which time multiple late fees were charged to that original {$72.00} charge. It is now over {$260.00} and has gone to collections's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX updated the payment method and populated it with the new card information including a new expiration date | 1 |
| State | Complaints |
|---|---|
| which has negatively affected my credit. Ive never missed a credit card payment and my credit score was 700+. But I am afraid that this incident has seriously dinged by credit score in the interim.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK | 1 |
| Issue | Complaints |
|---|---|
| they have to get a confirmation from the credit card company that the card is indeed active before they charge can proceed. What I dont understand is how they were able to charge a card that was never activated. When Ive tried to book XXXX or another service with an expired or inactive cards | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
by which time multiple late fees were charged to that original {$72.00} charge. It is now over {$260.00} and has gone to collections has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The new ca, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, by which time multiple late fees were charged to that original {$72.00} charge. It is now over {$260.00} and has gone to collections reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX updated the payment method and populated it with the new card information including a new expiration date", and the single most common underlying issue is "they have to get a confirmation from the credit card company that the card is indeed active before they charge can proceed. What I dont understand is how they were able to charge a card that was never activated. When Ive tried to book XXXX or another service with an expired or inactive cards".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating by which time multiple late fees were charged to that original {$72.00} charge. It is now over {$260.00} and has gone to collections: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
by which time multiple late fees were charged to that original {$72.00} charge. It is now over {$260.00} and has gone to collections has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
by which time multiple late fees were charged to that original {$72.00} charge. It is now over {$260.00} and has gone to collections has a 0% timely response rate to CFPB complaints.
The most common issue reported against by which time multiple late fees were charged to that original {$72.00} charge. It is now over {$260.00} and has gone to collections is "they have to get a confirmation from the credit card company that the card is indeed active before they charge can proceed. What I dont understand is how they were able to charge a card that was never activated. When Ive tried to book XXXX or another service with an expired or inactive cards" in the "XXXX updated the payment method and populated it with the new card information including a new expiration date" product category.
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