Total complaints
9
Filed since Duri
2026 data Public-data reference. official source
by the way
9 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
9 consumer complaints filed with the CFPB
This profile shows by the way's complaint history from CFPB public records. 9 consumers have filed complaints since Duri. The company has a 0% timely response rate and has provided relief in 0% of cases.
9
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
7
States Active
Duri
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
by the way complaint mix by product
- because organized 3 33.3% – 0% relief
- as executrix 2 22.2% – 0% relief
- the number 1 11.1% – 0% relief
- XXXX and 1 11.1% – 0% relief
- at XXXX 1 11.1% – 0% relief
- I 1 11.1% – 0% relief
How by the way's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| because organized crime has run protection rackets for years | 3 |
| as executrix of her estate | 2 |
| the number he used to called me is XXXX. He said his office is a para Legal name XXXX XXXX. He said in XXXX i closed an acct with XXXX Bank and I never paid XXXX + another XXXX or more for court and attorneys fees. A lie since i never closed any account that I don't put in XXXX and to closed it you go to the bank. Anyway that account never existed. I don't have an account in that bank and that bank is closed long ago. He said the acct # XXXX # XXXX the case # XXXX. He threaten me to take me to court | 1 |
| XXXX and after being on hold for XXXX minutes I decided to hang up and call customer service. At XXXX pm on XX/XX/2023 I called customer service | 1 |
| at XXXX PM. I called customer service again because I noticed my XXXX payment and XXXX are showing the same amount of interest fees AGAIN of {$11.00} ''. There should not be any interest fees until XX/XX/XXXX | 1 |
| I contacted XXXX XXXX XXXX XXXX XXXX offices several times and filed complaints with them voicing my dissatisfaction with the deceit transaction I received. During my conversation with the Representative with XXXX XXXX XXXX XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| if you want to keep that information really safe ( wink | 3 |
| Wells Fargo. They told me that acct number doesn't exist and no to worry. But I am worry. I work from bed | 1 |
| no one is allowed to call the XXXX department to follow-up on the emails and this is between internal departments. How can an organization operate like this? No wonder I am receiving letters in error. I have no confidence that this issue is being rectified and my credit report is not being tarnished. | 1 |
| she died from a massive GI bleed - likely brought on by STRESS. Gee | 1 |
| she died from a massive GI bleed - likely brought on by XXXX. Gee | 1 |
| they told me on the phone that the amount in total was a bit lower than what I was giving them | 1 |
| ended up costing a considerable amount more than the vehicle I went in to purchase. I am a single woman | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| well give you very limited access | 3 |
| my mother has likely paid hundreds if not thousands of dollars more than borrowed. And they are trying to bully her heirs into paying them more. If you are giving multiple cards to someone that can't afford them | 2 |
| called my HR department | 1 |
| a supervisor in the insurance department picked up. I was happy to get a supervisor in the insurance department. I explained the situation to XXXX and she told me nothing has been done on this situation since XX/XX/2023 when I called | 1 |
| I should be able to make payments with no tacked-on Interest Fees. Why am I still being charged? On top of that | 1 |
| and they were not giving me the vehicle that I went in to purchase | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About by the way
by the way has accumulated 9 consumer complaints in the CFPB public database, with filings active across 7 U.S. states. Of those submissions, 5 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Duri, and the most recent logged activity is Well we st, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, by the way reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "because organized crime has run protection rackets for years", and the single most common underlying issue is "well give you very limited access".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating by the way: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does by the way have?
by the way has received 9 consumer complaints filed with the Consumer Financial Protection Bureau.
Does by the way respond to complaints on time?
by the way has a 0% timely response rate to CFPB complaints.
What is the most common complaint about by the way?
The most common issue reported against by the way is "well give you very limited access" in the "because organized crime has run protection rackets for years" product category.
Read our methodology — how this data is sourced, computed, and verified.
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