Total complaints
1
Filed since On X
2026 data Public-data reference. official source
by American Express 's own business language
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows by American Express 's own business language's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
On X
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
by American Express 's own business language complaint mix by product
- nor did 1 100.0% – 0% relief
How by American Express 's own business language's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| nor did I have anything to hide | 1 |
Top States
| State | Complaints |
|---|---|
| worth over {$1000.00}. I was forced to redeem these points or risk losing them with the account closure. I had just paid annual fees for the platinum card and the gold card | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and on XX/XX/XXXX I got an email saying that American Express decided to close my account | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About by American Express 's own business language
by American Express 's own business language has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, by American Express 's own business language reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "nor did I have anything to hide", and the single most common underlying issue is "and on XX/XX/XXXX I got an email saying that American Express decided to close my account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating by American Express 's own business language: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does by American Express 's own business language have?
by American Express 's own business language has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does by American Express 's own business language respond to complaints on time?
by American Express 's own business language has a 0% timely response rate to CFPB complaints.
What is the most common complaint about by American Express 's own business language?
The most common issue reported against by American Express 's own business language is "and on XX/XX/XXXX I got an email saying that American Express decided to close my account" in the "nor did I have anything to hide" product category.
Read our methodology — how this data is sourced, computed, and verified.
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