but you can surely see where my frustration comes in. Had I not done the preliminaryresearch on how others have dealt with this company

What the CFPB Record Shows About but you can surely see where my frustration comes in. Had I not done the preliminaryresearch on how others have dealt with this company

but you can surely see where my frustration comes in. Had I not done the preliminaryresearch on how others have dealt with this company has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This advic, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but you can surely see where my frustration comes in. Had I not done the preliminaryresearch on how others have dealt with this company reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "call us at XXXX ( XXXX ). We 're committed to working with you to help you get back on track. You may also visit our payment difficulties page on salliemae.com. <P/>The fact that I called that number and was immediately told their was nothing they could do really shows they are not true to their own policy", and the single most common underlying issue is "I asked if credit score affected my interest rates. At first she said yes".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but you can surely see where my frustration comes in. Had I not done the preliminaryresearch on how others have dealt with this company: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.