but with no proper investigation done. An error in their payment processing caused the past due payment. None of my account information had changed. There was nothing wrong with the payment information input on my end. Please see the attached payment confirmation screen shot as well as proof of the calls I made to Freedom Mortgage. I have also attached my bank statement showing the funds were available in my bank account at the time the transfer was to take place.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,WA,98682,,Consent provided,Web,2020-02-17,Closed with explanation,Yes,N/A,3534745

What the CFPB Record Shows About but with no proper investigation done. An error in their payment processing caused the past due payment. None of my account information had changed. There was nothing wrong with the payment information input on my end. Please see the attached payment confirmation screen shot as well as proof of the calls I made to Freedom Mortgage. I have also attached my bank statement showing the funds were available in my bank account at the time the transfer was to take place.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,WA,98682,,Consent provided,Web,2020-02-17,Closed with explanation,Yes,N/A,3534745

but with no proper investigation done. An error in their payment processing caused the past due payment. None of my account information had changed. There was nothing wrong with the payment information input on my end. Please see the attached payment confirmation screen shot as well as proof of the calls I made to Freedom Mortgage. I have also attached my bank statement showing the funds were available in my bank account at the time the transfer was to take place.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,WA,98682,,Consent provided,Web,2020-02-17,Closed with explanation,Yes,N/A,3534745 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but with no proper investigation done. An error in their payment processing caused the past due payment. None of my account information had changed. There was nothing wrong with the payment information input on my end. Please see the attached payment confirmation screen shot as well as proof of the calls I made to Freedom Mortgage. I have also attached my bank statement showing the funds were available in my bank account at the time the transfer was to take place.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,WA,98682,,Consent provided,Web,2020-02-17,Closed with explanation,Yes,N/A,3534745 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "after returning from my vacation", and the single most common underlying issue is "but was told I would be called back by a supervisor. at XXXX XXXX on XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but with no proper investigation done. An error in their payment processing caused the past due payment. None of my account information had changed. There was nothing wrong with the payment information input on my end. Please see the attached payment confirmation screen shot as well as proof of the calls I made to Freedom Mortgage. I have also attached my bank statement showing the funds were available in my bank account at the time the transfer was to take place.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,WA,98682,,Consent provided,Web,2020-02-17,Closed with explanation,Yes,N/A,3534745: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.