Total complaints
1
Filed since I ma
2026 data Public-data reference. official source
but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment's complaint history from CFPB public records. 1 consumers have filed complaints since I ma. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
I ma
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment complaint mix by product
- but the 1 100.0% – 0% relief
How but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| but the servicer 's system was not set up to take the last payment. Fay Servicing gave me the option of either paying the trial payments online or calling them in. I called in the previous two payments for XXXX and XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| but was unsuccessful. I finally got through to Fay Servicing on Monday | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I tried to call in the payment | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment
but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ma, and the most recent logged activity is I made my , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but the servicer 's system was not set up to take the last payment. Fay Servicing gave me the option of either paying the trial payments online or calling them in. I called in the previous two payments for XXXX and XXXX", and the single most common underlying issue is "I tried to call in the payment".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment have?
but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment respond to complaints on time?
but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment has a 0% timely response rate to CFPB complaints.
What is the most common complaint about but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment?
The most common issue reported against but was unable to make my payment because their system wasn't set up for online payments. I kept trying to make a payment is "I tried to call in the payment" in the "but the servicer 's system was not set up to take the last payment. Fay Servicing gave me the option of either paying the trial payments online or calling them in. I called in the previous two payments for XXXX and XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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