Total complaints
1
Filed since <P/>
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but was unable to get through. The only resolution that XXXX offered was to show me a USAA Consumer Report Dispute Form and suggested I submit one to have USAA request to XXXX XXXXhat my hard inquiry be removed from my report. Although I can not get back the 3+ hours I have wasted on this ordeal in the last couple of days's complaint history from CFPB public records. 1 consumers have filed complaints since <P/>. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since <P/>
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but was unable to get through. The only resolution that XXXX offered was to show me a USAA Consumer Report Dispute Form and suggested I submit one to have USAA request to XXXX XXXXhat my hard inquiry be removed from my report. Although I can not get back the 3+ hours I have wasted on this ordeal in the last couple of days's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX XXXX | 1 |
| State | Complaints |
|---|---|
| at least USAA removing that hard inquiry would make things right for me and allow me to apply again with a representative to hopefully make sure that this does not happen again. I also want to say that although sometimes I felt that I was being blamed by some representatives for this issue with USAAs site essentially botching my application | 1 |
| Issue | Complaints |
|---|---|
| I called USAA again after leaving work to make sure that the TICKET NUMBER that XXXX said he would add to my account was in fact there and the process was moving along. I called the credit card application department and explained my situation to the representative. She acknowledged that the ticket number was in fact added to my account and she then volunteered ( without me asking for it ) to call IT to find its status. She said IT was working on it and that she would call me later with any additional information. She called me at around XXXX XXXX CST to tell me that ( surprise! ) the IT department had supposedly closed the ticket and told her that there was nothing they could do and that I needed to apply again and essentially take another hard inquiry from USAA if I wanted the card. I protested and requested to speak to the XXXX. XXXX came into the line and after I explained my issue again and he read the notes | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but was unable to get through. The only resolution that XXXX offered was to show me a USAA Consumer Report Dispute Form and suggested I submit one to have USAA request to XXXX XXXXhat my hard inquiry be removed from my report. Although I can not get back the 3+ hours I have wasted on this ordeal in the last couple of days has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to <P/>, and the most recent logged activity is <P/>On Wed, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but was unable to get through. The only resolution that XXXX offered was to show me a USAA Consumer Report Dispute Form and suggested I submit one to have USAA request to XXXX XXXXhat my hard inquiry be removed from my report. Although I can not get back the 3+ hours I have wasted on this ordeal in the last couple of days reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX", and the single most common underlying issue is "I called USAA again after leaving work to make sure that the TICKET NUMBER that XXXX said he would add to my account was in fact there and the process was moving along. I called the credit card application department and explained my situation to the representative. She acknowledged that the ticket number was in fact added to my account and she then volunteered ( without me asking for it ) to call IT to find its status. She said IT was working on it and that she would call me later with any additional information. She called me at around XXXX XXXX CST to tell me that ( surprise! ) the IT department had supposedly closed the ticket and told her that there was nothing they could do and that I needed to apply again and essentially take another hard inquiry from USAA if I wanted the card. I protested and requested to speak to the XXXX. XXXX came into the line and after I explained my issue again and he read the notes".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but was unable to get through. The only resolution that XXXX offered was to show me a USAA Consumer Report Dispute Form and suggested I submit one to have USAA request to XXXX XXXXhat my hard inquiry be removed from my report. Although I can not get back the 3+ hours I have wasted on this ordeal in the last couple of days: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but was unable to get through. The only resolution that XXXX offered was to show me a USAA Consumer Report Dispute Form and suggested I submit one to have USAA request to XXXX XXXXhat my hard inquiry be removed from my report. Although I can not get back the 3+ hours I have wasted on this ordeal in the last couple of days has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but was unable to get through. The only resolution that XXXX offered was to show me a USAA Consumer Report Dispute Form and suggested I submit one to have USAA request to XXXX XXXXhat my hard inquiry be removed from my report. Although I can not get back the 3+ hours I have wasted on this ordeal in the last couple of days has a 0% timely response rate to CFPB complaints.
The most common issue reported against but was unable to get through. The only resolution that XXXX offered was to show me a USAA Consumer Report Dispute Form and suggested I submit one to have USAA request to XXXX XXXXhat my hard inquiry be removed from my report. Although I can not get back the 3+ hours I have wasted on this ordeal in the last couple of days is "I called USAA again after leaving work to make sure that the TICKET NUMBER that XXXX said he would add to my account was in fact there and the process was moving along. I called the credit card application department and explained my situation to the representative. She acknowledged that the ticket number was in fact added to my account and she then volunteered ( without me asking for it ) to call IT to find its status. She said IT was working on it and that she would call me later with any additional information. She called me at around XXXX XXXX CST to tell me that ( surprise! ) the IT department had supposedly closed the ticket and told her that there was nothing they could do and that I needed to apply again and essentially take another hard inquiry from USAA if I wanted the card. I protested and requested to speak to the XXXX. XXXX came into the line and after I explained my issue again and he read the notes" in the "XXXX XXXX" product category.
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