but was refused. I asked about an appeal process but was also refused. I then requested to file a formal complaint and was again refused. I was then told I would receive a call back within XXXX hours from a supervisor and could file a verbal complaint at that time. I have not been contacted since and am in the process of sending a formal complaint letter with the help of an attorney.

What the CFPB Record Shows About but was refused. I asked about an appeal process but was also refused. I then requested to file a formal complaint and was again refused. I was then told I would receive a call back within XXXX hours from a supervisor and could file a verbal complaint at that time. I have not been contacted since and am in the process of sending a formal complaint letter with the help of an attorney.

but was refused. I asked about an appeal process but was also refused. I then requested to file a formal complaint and was again refused. I was then told I would receive a call back within XXXX hours from a supervisor and could file a verbal complaint at that time. I have not been contacted since and am in the process of sending a formal complaint letter with the help of an attorney. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but was refused. I asked about an appeal process but was also refused. I then requested to file a formal complaint and was again refused. I was then told I would receive a call back within XXXX hours from a supervisor and could file a verbal complaint at that time. I have not been contacted since and am in the process of sending a formal complaint letter with the help of an attorney. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "after waiting the maximum XXXX business days I was quoted for the fraud team to reach a decision on my claim", and the single most common underlying issue is "or copies of emails I received while the fraudsters were actively making changes to my banking".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but was refused. I asked about an appeal process but was also refused. I then requested to file a formal complaint and was again refused. I was then told I would receive a call back within XXXX hours from a supervisor and could file a verbal complaint at that time. I have not been contacted since and am in the process of sending a formal complaint letter with the help of an attorney.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.