Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but to my surprise's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but to my surprise's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I called to find out if there had been any progress. I spoke with agent XXXX. She read the notes As received | 1 |
| State | Complaints |
|---|---|
| XXXX called me back before I finished it. She informed me that she had worked with her manager to resolve the issues. Our application had finally been accepted and moved into the underwriting phase. There was nothing left for us to do until a decision was made. After nine months of back-and-forth | 1 |
| Issue | Complaints |
|---|---|
| because there were no updated XXXX for [failed business name] and they already had the most recent XXXX statements for our individual businesses. She sent a message to her manager asking for help | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but to my surprise has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but to my surprise reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called to find out if there had been any progress. I spoke with agent XXXX. She read the notes As received", and the single most common underlying issue is "because there were no updated XXXX for [failed business name] and they already had the most recent XXXX statements for our individual businesses. She sent a message to her manager asking for help".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but to my surprise: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but to my surprise has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but to my surprise has a 0% timely response rate to CFPB complaints.
The most common issue reported against but to my surprise is "because there were no updated XXXX for [failed business name] and they already had the most recent XXXX statements for our individual businesses. She sent a message to her manager asking for help" in the "I called to find out if there had been any progress. I spoke with agent XXXX. She read the notes As received" product category.
Read our methodology — how this data is sourced, computed, and verified.