Total complaints
1
Filed since XX/X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but they were odd and did not at all match my credit history. Either way's complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since XX/X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but they were odd and did not at all match my credit history. Either way's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| who said she was unable to help me because I did not have an order number. I do not have an order number | 1 |
| State | Complaints |
|---|---|
| after answering two sets of several security '' questions and being denied the opportunity to speak to a customer service representative | 1 |
| Issue | Complaints |
|---|---|
| none of them could find a line of credit linked or an account linked to me. They stated that they could not help me and were not willing to submit a statement to Equifax explaining that an account in my name did not exist | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but they were odd and did not at all match my credit history. Either way has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but they were odd and did not at all match my credit history. Either way reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "who said she was unable to help me because I did not have an order number. I do not have an order number", and the single most common underlying issue is "none of them could find a line of credit linked or an account linked to me. They stated that they could not help me and were not willing to submit a statement to Equifax explaining that an account in my name did not exist".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but they were odd and did not at all match my credit history. Either way: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but they were odd and did not at all match my credit history. Either way has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but they were odd and did not at all match my credit history. Either way has a 0% timely response rate to CFPB complaints.
The most common issue reported against but they were odd and did not at all match my credit history. Either way is "none of them could find a line of credit linked or an account linked to me. They stated that they could not help me and were not willing to submit a statement to Equifax explaining that an account in my name did not exist" in the "who said she was unable to help me because I did not have an order number. I do not have an order number" product category.
Read our methodology — how this data is sourced, computed, and verified.