Total complaints
1
Filed since Afte
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but they stopped responding to my inquiries shortly after and still are. Therefore's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Afte
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but they stopped responding to my inquiries shortly after and still are. Therefore's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I realized they overcharged me because I had already paid half the total amount ( the deposit ) | 1 |
| State | Complaints |
|---|---|
| I decided to dispute the charge with Citi immediately. | 1 |
| Issue | Complaints |
|---|---|
| using my XXXX XXXX XXXX on XX/XX/XXXX. On XX/XX/XXXX I should have only been charged the remainder of the total reservation amount | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but they stopped responding to my inquiries shortly after and still are. Therefore has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After my s, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but they stopped responding to my inquiries shortly after and still are. Therefore reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I realized they overcharged me because I had already paid half the total amount ( the deposit )", and the single most common underlying issue is "using my XXXX XXXX XXXX on XX/XX/XXXX. On XX/XX/XXXX I should have only been charged the remainder of the total reservation amount".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but they stopped responding to my inquiries shortly after and still are. Therefore: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but they stopped responding to my inquiries shortly after and still are. Therefore has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but they stopped responding to my inquiries shortly after and still are. Therefore has a 0% timely response rate to CFPB complaints.
The most common issue reported against but they stopped responding to my inquiries shortly after and still are. Therefore is "using my XXXX XXXX XXXX on XX/XX/XXXX. On XX/XX/XXXX I should have only been charged the remainder of the total reservation amount" in the "I realized they overcharged me because I had already paid half the total amount ( the deposit )" product category.
Read our methodology — how this data is sourced, computed, and verified.