Total complaints
1
Filed since Afte
2026 data Public-data reference. official source
but they refused
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but they refused's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Afte
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
but they refused complaint mix by product
- I received 1 100.0% – 0% relief
How but they refused's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I received a letter ( attached ) telling me that my account is past due with a payment of {$53.00} | 1 |
Top States
| State | Complaints |
|---|---|
| after that I visited the bank trying to close the matter because it was affecting badly my credit score | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| noting that I always received online statements for all my accounts but were stooped after closing the account in XX/XX/2019 until XX/XX/2019 when the collection department requested my approval by phone to change to paper statements to send me the credit card and bank statements I requested to see what was the problem why the card was not closed. Then | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About but they refused
but they refused has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After 4 mo, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but they refused reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a letter ( attached ) telling me that my account is past due with a payment of {$53.00}", and the single most common underlying issue is "noting that I always received online statements for all my accounts but were stooped after closing the account in XX/XX/2019 until XX/XX/2019 when the collection department requested my approval by phone to change to paper statements to send me the credit card and bank statements I requested to see what was the problem why the card was not closed. Then".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but they refused: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does but they refused have?
but they refused has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does but they refused respond to complaints on time?
but they refused has a 0% timely response rate to CFPB complaints.
What is the most common complaint about but they refused?
The most common issue reported against but they refused is "noting that I always received online statements for all my accounts but were stooped after closing the account in XX/XX/2019 until XX/XX/2019 when the collection department requested my approval by phone to change to paper statements to send me the credit card and bank statements I requested to see what was the problem why the card was not closed. Then" in the "I received a letter ( attached ) telling me that my account is past due with a payment of {$53.00}" product category.
Read our methodology — how this data is sourced, computed, and verified.
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