Total complaints
2
Filed since Bank
2026 data Public-data reference. official source
but they never did
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows but they never did's complaint history from CFPB public records. 2 consumers have filed complaints since Bank. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
Bank
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
but they never did complaint mix by product
- XXXX XXXX 1 50.0% – 0% relief
- ultimately approving 1 50.0% – 0% relief
How but they never did's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX XXXX totally disregarded my instructions and decided to start charging my credit card starting XX/XX/XXXX for {$21.00} and did so every month since on the 2nd of each month despite my calls demanding it be stopped and requesting my card refunded. The unauthorized fraudulent charges consist of 9 charges for {$21.00} each | 1 |
| ultimately approving it as fraud and issuing a permanent credit. However | 1 |
Top States
| State | Complaints |
|---|---|
| and continued to charge my card. I couldn't get a single person on the phone that could speak or understand English well and couldn't get anywhere with them and was finished being lied to. | 1 |
| so I called again and was told to fax the information again. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| but once I noticed | 1 |
| which arose from the same scam | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About but they never did
but they never did has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Bank, and the most recent logged activity is Unbeknowns, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but they never did reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX totally disregarded my instructions and decided to start charging my credit card starting XX/XX/XXXX for {$21.00} and did so every month since on the 2nd of each month despite my calls demanding it be stopped and requesting my card refunded. The unauthorized fraudulent charges consist of 9 charges for {$21.00} each", and the single most common underlying issue is "but once I noticed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but they never did: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does but they never did have?
but they never did has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does but they never did respond to complaints on time?
but they never did has a 0% timely response rate to CFPB complaints.
What is the most common complaint about but they never did?
The most common issue reported against but they never did is "but once I noticed" in the "XXXX XXXX totally disregarded my instructions and decided to start charging my credit card starting XX/XX/XXXX for {$21.00} and did so every month since on the 2nd of each month despite my calls demanding it be stopped and requesting my card refunded. The unauthorized fraudulent charges consist of 9 charges for {$21.00} each" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
