but they continue to charge me every month on my credit card for this phone. I have perfect credit and they single-handedly have caused multiple disputes for reporting improperly during the year long dispute that has been on my card yet I was told there was no dispute going on and no investigation but it remains on my card for a year so I had to start it over again from the beginning. I received an answer today it was a no along with my no it's a lot of misinformation. There's one receipt that says I was charged for glass for this phone but the sales clerk actually sent it to me because she was afraid it would fall apart in shipping to XXXX now it looks as if I was charged for that glass and I will be disputing that with my credit card company. I don't understand why the store won't stand behind their product. I always pay my bills on time I purchased this item in good faith that it would be in good working order and it was a brand new phone

What the CFPB Record Shows About but they continue to charge me every month on my credit card for this phone. I have perfect credit and they single-handedly have caused multiple disputes for reporting improperly during the year long dispute that has been on my card yet I was told there was no dispute going on and no investigation but it remains on my card for a year so I had to start it over again from the beginning. I received an answer today it was a no along with my no it's a lot of misinformation. There's one receipt that says I was charged for glass for this phone but the sales clerk actually sent it to me because she was afraid it would fall apart in shipping to XXXX now it looks as if I was charged for that glass and I will be disputing that with my credit card company. I don't understand why the store won't stand behind their product. I always pay my bills on time I purchased this item in good faith that it would be in good working order and it was a brand new phone

but they continue to charge me every month on my credit card for this phone. I have perfect credit and they single-handedly have caused multiple disputes for reporting improperly during the year long dispute that has been on my card yet I was told there was no dispute going on and no investigation but it remains on my card for a year so I had to start it over again from the beginning. I received an answer today it was a no along with my no it's a lot of misinformation. There's one receipt that says I was charged for glass for this phone but the sales clerk actually sent it to me because she was afraid it would fall apart in shipping to XXXX now it looks as if I was charged for that glass and I will be disputing that with my credit card company. I don't understand why the store won't stand behind their product. I always pay my bills on time I purchased this item in good faith that it would be in good working order and it was a brand new phone has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ca, and the most recent logged activity is I came int, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but they continue to charge me every month on my credit card for this phone. I have perfect credit and they single-handedly have caused multiple disputes for reporting improperly during the year long dispute that has been on my card yet I was told there was no dispute going on and no investigation but it remains on my card for a year so I had to start it over again from the beginning. I received an answer today it was a no along with my no it's a lot of misinformation. There's one receipt that says I was charged for glass for this phone but the sales clerk actually sent it to me because she was afraid it would fall apart in shipping to XXXX now it looks as if I was charged for that glass and I will be disputing that with my credit card company. I don't understand why the store won't stand behind their product. I always pay my bills on time I purchased this item in good faith that it would be in good working order and it was a brand new phone reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I sent the broken cell to XXXX so that I would recieve my replacement as Best Buy promised. Weeks later", and the single most common underlying issue is "in XXXX i recieved the phone back but this time it's broke even worse due to the phone being misplaced by XXXX. I again return to Best Buy I informed the manager again along with sales clerk XXXX who informs them I'm telling the truth I have never received an XXXX XXXX in working order it wasn't activated when I left and it never has been and I paid for a brand new phone with accessories. ( I was also there because I had purchased a dryer and the heating element went out in it the day after I bought it they didn't take that back either. I replace the heating element myself in the dryer at no cost to Best Buy. ) That's the other item on my credit card is the dryer. I only took out this credit card for this phone. So".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but they continue to charge me every month on my credit card for this phone. I have perfect credit and they single-handedly have caused multiple disputes for reporting improperly during the year long dispute that has been on my card yet I was told there was no dispute going on and no investigation but it remains on my card for a year so I had to start it over again from the beginning. I received an answer today it was a no along with my no it's a lot of misinformation. There's one receipt that says I was charged for glass for this phone but the sales clerk actually sent it to me because she was afraid it would fall apart in shipping to XXXX now it looks as if I was charged for that glass and I will be disputing that with my credit card company. I don't understand why the store won't stand behind their product. I always pay my bills on time I purchased this item in good faith that it would be in good working order and it was a brand new phone: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.