but they are so so rude. XXXX hung up the phone at XXXX minutes. These CSRs are so rude. They are unbelievably rude. 40 phone calls to resolve a dispute is super bad metrics. Now XXXX is the whole I can't hear you thing in preparation to hang up the phone. The reason I know this is going to happen is because of the 40 phone calls I already made to Citibank. This is what they do. They say the customer is being rude then they hang up and they tell Citibank the customer was rude but they don't look at stealing money or paying people without authorization isn't or mistreating a XXXX elderly as abuse. I guess it must blood sport because they must enjoy beating on an old lady with a fixed income. XXXX has wasted 31 minutes 34 sec of Citibank 's money. Undoubtedly

What the CFPB Record Shows About but they are so so rude. XXXX hung up the phone at XXXX minutes. These CSRs are so rude. They are unbelievably rude. 40 phone calls to resolve a dispute is super bad metrics. Now XXXX is the whole I can't hear you thing in preparation to hang up the phone. The reason I know this is going to happen is because of the 40 phone calls I already made to Citibank. This is what they do. They say the customer is being rude then they hang up and they tell Citibank the customer was rude but they don't look at stealing money or paying people without authorization isn't or mistreating a XXXX elderly as abuse. I guess it must blood sport because they must enjoy beating on an old lady with a fixed income. XXXX has wasted 31 minutes 34 sec of Citibank 's money. Undoubtedly

but they are so so rude. XXXX hung up the phone at XXXX minutes. These CSRs are so rude. They are unbelievably rude. 40 phone calls to resolve a dispute is super bad metrics. Now XXXX is the whole I can't hear you thing in preparation to hang up the phone. The reason I know this is going to happen is because of the 40 phone calls I already made to Citibank. This is what they do. They say the customer is being rude then they hang up and they tell Citibank the customer was rude but they don't look at stealing money or paying people without authorization isn't or mistreating a XXXX elderly as abuse. I guess it must blood sport because they must enjoy beating on an old lady with a fixed income. XXXX has wasted 31 minutes 34 sec of Citibank 's money. Undoubtedly has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is I have cal, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but they are so so rude. XXXX hung up the phone at XXXX minutes. These CSRs are so rude. They are unbelievably rude. 40 phone calls to resolve a dispute is super bad metrics. Now XXXX is the whole I can't hear you thing in preparation to hang up the phone. The reason I know this is going to happen is because of the 40 phone calls I already made to Citibank. This is what they do. They say the customer is being rude then they hang up and they tell Citibank the customer was rude but they don't look at stealing money or paying people without authorization isn't or mistreating a XXXX elderly as abuse. I guess it must blood sport because they must enjoy beating on an old lady with a fixed income. XXXX has wasted 31 minutes 34 sec of Citibank 's money. Undoubtedly reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "what they do is hang up the phone and say the customer was rude. But the Citibank don't like me recording all the calls or doing a live stream on XXXX about how bad the customer service is at Citibank. But really", and the single most common underlying issue is "so they have to pad their invoices to reflect the metrics of a customer having to call more than 40 times to get a simple matter resolved. I can not believe i been talking to a supervisor in the XXXX who after 20 minutes doesn't know my name. I am pretty sure the CSRs are padding their invoices. Because if they don't resolve an issue in 40 calls it means they don't want to. XXXX the supervisor that I am talking now".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but they are so so rude. XXXX hung up the phone at XXXX minutes. These CSRs are so rude. They are unbelievably rude. 40 phone calls to resolve a dispute is super bad metrics. Now XXXX is the whole I can't hear you thing in preparation to hang up the phone. The reason I know this is going to happen is because of the 40 phone calls I already made to Citibank. This is what they do. They say the customer is being rude then they hang up and they tell Citibank the customer was rude but they don't look at stealing money or paying people without authorization isn't or mistreating a XXXX elderly as abuse. I guess it must blood sport because they must enjoy beating on an old lady with a fixed income. XXXX has wasted 31 minutes 34 sec of Citibank 's money. Undoubtedly: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.