but they are refusing to remove it. It is not legal for a company to remove an account off of a report and then because they feel like it

What the CFPB Record Shows About but they are refusing to remove it. It is not legal for a company to remove an account off of a report and then because they feel like it

but they are refusing to remove it. It is not legal for a company to remove an account off of a report and then because they feel like it has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is I have con, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but they are refusing to remove it. It is not legal for a company to remove an account off of a report and then because they feel like it reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "disputing their letter written to me on XX/XX/XXXX. Both emails are dated : XX/XX/XXXX I also sent the emails to them by regular mail. I have not heard back from them", and the single most common underlying issue is "in which I mailed them a letter on : XX/XX/XXXX ; disputing this same account and asking why".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but they are refusing to remove it. It is not legal for a company to remove an account off of a report and then because they feel like it: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.