but their excuse was that they were training for the conversion. I went to the branch and then they made me set up an appointment to come back again. Their manager called me

What the CFPB Record Shows About but their excuse was that they were training for the conversion. I went to the branch and then they made me set up an appointment to come back again. Their manager called me

but their excuse was that they were training for the conversion. I went to the branch and then they made me set up an appointment to come back again. Their manager called me has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Next, and the most recent logged activity is Next thing, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but their excuse was that they were training for the conversion. I went to the branch and then they made me set up an appointment to come back again. Their manager called me reports a 0% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I'm charged over {$700.00} for transactions ( all of which were paid in full using my XXXX XXXX card ) as the transition to PNC loomed. I noticed this change in XXXX and attempted to get in touch with their team. I wasn't successful until XX/XX/XXXX", and the single most common underlying issue is "the transition to PNC was a few weeks away and I was told by their staff that this is an error".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but their excuse was that they were training for the conversion. I went to the branch and then they made me set up an appointment to come back again. Their manager called me: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.