but the third one we were still in the running. In order to secure the house we would need to get a pre approval for {$620000.00} with 20 % down. After reviewing the ratios XXXX spoke to XXXX again and the two suggested sending the application to underwriting. I submitted all of the proper documentation on XX/XX/XXXX and 9 days later I received a call from XXXX telling me that Underwriting had made a decision and that we would only qualify for a {$300000.00} house with 20 % down. That is of course 1/2 of the original pre approval mortgage amount. What Wells Fargo doesn't understand or care about is they potentially exposed me to losing the earnest money if my contract offer was accepted. Since that day I have spoken with XXXX the supervisor and XXXX XXXX Area Manager and was met with weak excuses and the reminder that all previous conversations were recorded. I was told on XX/XX/XXXX at XXXX XXXX that XXXX would personally review the file with underwriting and get back to me. I was also told that Customer retention was going to call me so that we didn't move our accounts from Wells Fargo. How can there be such a disconnect between the front line Mortgage Consultant XXXX his Supervisor and Underwriting? It took 2 hours to provide all of the proper financial details to XXXX and most of it was either on my credit report and in the Wells Fargo account and Payroll portals. Additionally

What the CFPB Record Shows About but the third one we were still in the running. In order to secure the house we would need to get a pre approval for {$620000.00} with 20 % down. After reviewing the ratios XXXX spoke to XXXX again and the two suggested sending the application to underwriting. I submitted all of the proper documentation on XX/XX/XXXX and 9 days later I received a call from XXXX telling me that Underwriting had made a decision and that we would only qualify for a {$300000.00} house with 20 % down. That is of course 1/2 of the original pre approval mortgage amount. What Wells Fargo doesn't understand or care about is they potentially exposed me to losing the earnest money if my contract offer was accepted. Since that day I have spoken with XXXX the supervisor and XXXX XXXX Area Manager and was met with weak excuses and the reminder that all previous conversations were recorded. I was told on XX/XX/XXXX at XXXX XXXX that XXXX would personally review the file with underwriting and get back to me. I was also told that Customer retention was going to call me so that we didn't move our accounts from Wells Fargo. How can there be such a disconnect between the front line Mortgage Consultant XXXX his Supervisor and Underwriting? It took 2 hours to provide all of the proper financial details to XXXX and most of it was either on my credit report and in the Wells Fargo account and Payroll portals. Additionally

but the third one we were still in the running. In order to secure the house we would need to get a pre approval for {$620000.00} with 20 % down. After reviewing the ratios XXXX spoke to XXXX again and the two suggested sending the application to underwriting. I submitted all of the proper documentation on XX/XX/XXXX and 9 days later I received a call from XXXX telling me that Underwriting had made a decision and that we would only qualify for a {$300000.00} house with 20 % down. That is of course 1/2 of the original pre approval mortgage amount. What Wells Fargo doesn't understand or care about is they potentially exposed me to losing the earnest money if my contract offer was accepted. Since that day I have spoken with XXXX the supervisor and XXXX XXXX Area Manager and was met with weak excuses and the reminder that all previous conversations were recorded. I was told on XX/XX/XXXX at XXXX XXXX that XXXX would personally review the file with underwriting and get back to me. I was also told that Customer retention was going to call me so that we didn't move our accounts from Wells Fargo. How can there be such a disconnect between the front line Mortgage Consultant XXXX his Supervisor and Underwriting? It took 2 hours to provide all of the proper financial details to XXXX and most of it was either on my credit report and in the Wells Fargo account and Payroll portals. Additionally has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Duri, and the most recent logged activity is During my , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but the third one we were still in the running. In order to secure the house we would need to get a pre approval for {$620000.00} with 20 % down. After reviewing the ratios XXXX spoke to XXXX again and the two suggested sending the application to underwriting. I submitted all of the proper documentation on XX/XX/XXXX and 9 days later I received a call from XXXX telling me that Underwriting had made a decision and that we would only qualify for a {$300000.00} house with 20 % down. That is of course 1/2 of the original pre approval mortgage amount. What Wells Fargo doesn't understand or care about is they potentially exposed me to losing the earnest money if my contract offer was accepted. Since that day I have spoken with XXXX the supervisor and XXXX XXXX Area Manager and was met with weak excuses and the reminder that all previous conversations were recorded. I was told on XX/XX/XXXX at XXXX XXXX that XXXX would personally review the file with underwriting and get back to me. I was also told that Customer retention was going to call me so that we didn't move our accounts from Wells Fargo. How can there be such a disconnect between the front line Mortgage Consultant XXXX his Supervisor and Underwriting? It took 2 hours to provide all of the proper financial details to XXXX and most of it was either on my credit report and in the Wells Fargo account and Payroll portals. Additionally reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I provided in depth and detailed financial data for approximately 2 hours. Since we all had Wells Fargo accounts it was easy to confirm balances and all payroll information was clearly documented through online portals. After completing the application", and the single most common underlying issue is "we received pre-approval letters from XXXX XXXX at Wells Fargo for $ XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but the third one we were still in the running. In order to secure the house we would need to get a pre approval for {$620000.00} with 20 % down. After reviewing the ratios XXXX spoke to XXXX again and the two suggested sending the application to underwriting. I submitted all of the proper documentation on XX/XX/XXXX and 9 days later I received a call from XXXX telling me that Underwriting had made a decision and that we would only qualify for a {$300000.00} house with 20 % down. That is of course 1/2 of the original pre approval mortgage amount. What Wells Fargo doesn't understand or care about is they potentially exposed me to losing the earnest money if my contract offer was accepted. Since that day I have spoken with XXXX the supervisor and XXXX XXXX Area Manager and was met with weak excuses and the reminder that all previous conversations were recorded. I was told on XX/XX/XXXX at XXXX XXXX that XXXX would personally review the file with underwriting and get back to me. I was also told that Customer retention was going to call me so that we didn't move our accounts from Wells Fargo. How can there be such a disconnect between the front line Mortgage Consultant XXXX his Supervisor and Underwriting? It took 2 hours to provide all of the proper financial details to XXXX and most of it was either on my credit report and in the Wells Fargo account and Payroll portals. Additionally: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.