Total complaints
1
Filed since Then
2026 data Public-data reference. official source
but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did's complaint history from CFPB public records. 1 consumers have filed complaints since Then. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Then
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did complaint mix by product
- I looked 1 100.0% – 0% relief
How but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I looked it up on their website | 1 |
Top States
| State | Complaints |
|---|---|
| but apparently they also told me there is nothing they can do. They can not change the delivery address whatsoever. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| please contact us. '' under the new card deliver page. So I reached out to an online chat rep and asked if they can change the delivery address. This rep told me | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did
but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Then, and the most recent logged activity is Then, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I looked it up on their website", and the single most common underlying issue is "please contact us. '' under the new card deliver page. So I reached out to an online chat rep and asked if they can change the delivery address. This rep told me".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did have?
but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did respond to complaints on time?
but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did has a 0% timely response rate to CFPB complaints.
What is the most common complaint about but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did?
The most common issue reported against but the rep on the phone said they can not do it but I can contact the new account service department and they can help me. So I did is "please contact us. '' under the new card deliver page. So I reached out to an online chat rep and asked if they can change the delivery address. This rep told me" in the "I looked it up on their website" product category.
Read our methodology — how this data is sourced, computed, and verified.
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