but the interest paid as well. I feel we have more than upheld our obligation. I ask that Wells Fargo take accountability for their misapplication of our repayments and credit our loans as paid in full. I feel they can do this because they effectively changed the repayment schedule by trying to deceive us with the way they handled our repayment. I/we feel this was an intentional action by Wells Fargo

What the CFPB Record Shows About but the interest paid as well. I feel we have more than upheld our obligation. I ask that Wells Fargo take accountability for their misapplication of our repayments and credit our loans as paid in full. I feel they can do this because they effectively changed the repayment schedule by trying to deceive us with the way they handled our repayment. I/we feel this was an intentional action by Wells Fargo

but the interest paid as well. I feel we have more than upheld our obligation. I ask that Wells Fargo take accountability for their misapplication of our repayments and credit our loans as paid in full. I feel they can do this because they effectively changed the repayment schedule by trying to deceive us with the way they handled our repayment. I/we feel this was an intentional action by Wells Fargo has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Over, and the most recent logged activity is Over time , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, but the interest paid as well. I feel we have more than upheld our obligation. I ask that Wells Fargo take accountability for their misapplication of our repayments and credit our loans as paid in full. I feel they can do this because they effectively changed the repayment schedule by trying to deceive us with the way they handled our repayment. I/we feel this was an intentional action by Wells Fargo reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "( their statement only designates a total payment of the combined loans due ). Since Wells Fargo had previously been crediting extra payment amounts to both loans we had no suspicion they had changed how they were applying our payment. We only noticed this when reviewing the payment statement for XXXX XXXX. The amount of interest charged was extraordinary. Upon further investigation we discovered it was because they had not been applying any payments to XXXX of the loans for all of XXXX. The XXXX XXXX billing statement shows crediting the full amount of the payment remitted to the loan they were not crediting any payments to in XXXX. With my XXXX payment no payment credit was made to the loan previously receiving the entire payments made in XXXX. All the while applying excessive interest charges to the loan that received no payments credited in XXXX. It would appear that Wells Fargo is intentionally switching payment credits with the intent to deceive me the customer. I have made contact with Wells Fargo asking for a correction in this situation and they refuse to offer an acceptable solution. I feel they are being irresponsible and heavy handed in not accepting accountability for their deceitful misapplication of our payments. I believe they have changed the repayment schedule and conditions with no notification in writing to me", and the single most common underlying issue is "while not being willing to work out an amenable solution. Wells Fargo 's billing statement includes the following statement in regard to payments for more than amount due. Paying more than the monthly billed amount will reduce your principal amount more quickly".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but the interest paid as well. I feel we have more than upheld our obligation. I ask that Wells Fargo take accountability for their misapplication of our repayments and credit our loans as paid in full. I feel they can do this because they effectively changed the repayment schedule by trying to deceive us with the way they handled our repayment. I/we feel this was an intentional action by Wells Fargo: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.