Total complaints
1
Filed since Sinc
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but the fraud department did not provide them with any guidance. Thereafter's complaint history from CFPB public records. 1 consumers have filed complaints since Sinc. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Sinc
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but the fraud department did not provide them with any guidance. Thereafter's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I contacted Bank of America to inform them that I did not open the account and that I was a fraud victim. The transferred me to so XX/XX/XXXX departments | 1 |
| State | Complaints |
|---|---|
| I submitted another dispute with XXXX ( as it was already removed from the other bureaus ). I received a notification in less than 30 days that Bank of America Verified '' that the account was mine. I am not sure how they were able to do this since they never contacted me | 1 |
| Issue | Complaints |
|---|---|
| I was told to go into one of their branches to prove my identity | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but the fraud department did not provide them with any guidance. Thereafter has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Sinc, and the most recent logged activity is Since this, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but the fraud department did not provide them with any guidance. Thereafter reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I contacted Bank of America to inform them that I did not open the account and that I was a fraud victim. The transferred me to so XX/XX/XXXX departments", and the single most common underlying issue is "I was told to go into one of their branches to prove my identity".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but the fraud department did not provide them with any guidance. Thereafter: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but the fraud department did not provide them with any guidance. Thereafter has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but the fraud department did not provide them with any guidance. Thereafter has a 0% timely response rate to CFPB complaints.
The most common issue reported against but the fraud department did not provide them with any guidance. Thereafter is "I was told to go into one of their branches to prove my identity" in the "I contacted Bank of America to inform them that I did not open the account and that I was a fraud victim. The transferred me to so XX/XX/XXXX departments" product category.
Read our methodology — how this data is sourced, computed, and verified.