Total complaints
1
Filed since Both
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows but the authorized merchants did not respond w/ any other similar issues. ( Photo ) I had to reopen the dispute a number of times because they continuously denied the claim stating since a chip was used it is not fraud. Many articles show that duplicating a chip to be used is NOT impossible if a chip was even actually used.'s complaint history from CFPB public records. 1 consumers have filed complaints since Both. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Both
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How but the authorized merchants did not respond w/ any other similar issues. ( Photo ) I had to reopen the dispute a number of times because they continuously denied the claim stating since a chip was used it is not fraud. Many articles show that duplicating a chip to be used is NOT impossible if a chip was even actually used.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX | 1 |
| Issue | Complaints |
|---|---|
| CA XXXX There are no times listed for the purchases in my account but Citibank said only the Police Department can call this number below to request that information & receipts : XXXX It was my 1st time using the card outside of my home at a physical merchant in a long time since the pandemic. My authorized purchases were at an appointment and gas station. They show on my bill but Citi will not provide proof of purchase | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
but the authorized merchants did not respond w/ any other similar issues. ( Photo ) I had to reopen the dispute a number of times because they continuously denied the claim stating since a chip was used it is not fraud. Many articles show that duplicating a chip to be used is NOT impossible if a chip was even actually used. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Both, and the most recent logged activity is Both locat, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, but the authorized merchants did not respond w/ any other similar issues. ( Photo ) I had to reopen the dispute a number of times because they continuously denied the claim stating since a chip was used it is not fraud. Many articles show that duplicating a chip to be used is NOT impossible if a chip was even actually used. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX", and the single most common underlying issue is "CA XXXX There are no times listed for the purchases in my account but Citibank said only the Police Department can call this number below to request that information & receipts : XXXX It was my 1st time using the card outside of my home at a physical merchant in a long time since the pandemic. My authorized purchases were at an appointment and gas station. They show on my bill but Citi will not provide proof of purchase".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating but the authorized merchants did not respond w/ any other similar issues. ( Photo ) I had to reopen the dispute a number of times because they continuously denied the claim stating since a chip was used it is not fraud. Many articles show that duplicating a chip to be used is NOT impossible if a chip was even actually used.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
but the authorized merchants did not respond w/ any other similar issues. ( Photo ) I had to reopen the dispute a number of times because they continuously denied the claim stating since a chip was used it is not fraud. Many articles show that duplicating a chip to be used is NOT impossible if a chip was even actually used. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
but the authorized merchants did not respond w/ any other similar issues. ( Photo ) I had to reopen the dispute a number of times because they continuously denied the claim stating since a chip was used it is not fraud. Many articles show that duplicating a chip to be used is NOT impossible if a chip was even actually used. has a 0% timely response rate to CFPB complaints.
The most common issue reported against but the authorized merchants did not respond w/ any other similar issues. ( Photo ) I had to reopen the dispute a number of times because they continuously denied the claim stating since a chip was used it is not fraud. Many articles show that duplicating a chip to be used is NOT impossible if a chip was even actually used. is "CA XXXX There are no times listed for the purchases in my account but Citibank said only the Police Department can call this number below to request that information & receipts : XXXX It was my 1st time using the card outside of my home at a physical merchant in a long time since the pandemic. My authorized purchases were at an appointment and gas station. They show on my bill but Citi will not provide proof of purchase" in the "CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX" product category.
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